Lake Ford - Service Center

Lake Ford responded

We are sorry to hear that you had a negative experience with our service department. We understand that communication is essential when it comes to servicing your vehicle, and we apologize for any inconvenience caused by the lack of communication and the length of time for your repair in this instance. We empathize with the frustration of needing your vehicle and having it delayed due to other work being done. We want to assure you that we take your feedback seriously, and we will work to improve our communication practices. Our team prioritizes communication with our customers, and we apologize for any lapse in communication that occurred in your case. We understand that timely updates and accurate information are critical, and we will work to ensure that our communication practices meet your expectations in the future. Once again, we apologize for any inconvenience caused, and we appreciate your feedback. We hope that you will give us another opportunity to serve you and exceed your expectations in the future.

Lake Ford responded

We are sorry to hear that you did not have a positive experience at our dealership and that you found our pricing to be expensive. We strive to provide competitive pricing and excellent customer service to all of our customers. We apologize if we fell short in your case. If you would like to discuss your concerns with our team further, we encourage you to reach out to us directly so that we can better understand your needs and work to find a solution. Regarding your comment about the lack of cordiality, we are disappointed to hear that you did not feel welcome at our dealership. We take pride in providing a friendly and welcoming atmosphere to our customers, and we apologize if we did not meet your expectations in this regard. We would appreciate the opportunity to address your concerns and work to regain your trust. Please do not hesitate to contact us directly if you want to discuss your experience further or if there is anything we can do to help. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

Lake Ford responded

We understand how frustrating it can be to have your car in the shop for an extended period of time and not receive clear and timely communication about the status of the repairs. We are sorry for your negative experience with our service department. We apologize for the misquote and any inconvenience that may have caused you. We take full responsibility for the mistake and will take steps to ensure that it doesn't happen again in the future. We also apologize for the miscommunication about the car wash - this is not the kind of experience we want our customers to have. We appreciate your feedback and will use it to improve our processes and communication in the future. If there is anything we can do to make it up to you, please do not hesitate to contact us. Thank you for your business, and we hope to have the opportunity to serve you better in the future.