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2,036 Reviews of Lake Ford - Service Center
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February 04, 2019
Oil Change Service was busy but the waiting area was real nice. They should have had more than one rep working. With as busy as he was he did a good job. I think Service was busy but the waiting area was real nice. They should have had more than one rep working. With as busy as he was he did a good job. I think $55 for an oil change seems expensive but I guess that's the going rate. More
by itsmike53211
Verified CustomerEmployees Worked With
Caleb Repinski
February 04, 2019
Oil change and routine check up. The guy who assisted in my service was very nice, and very helpful. Any questions I had were answered in a kind manner. Didn't see 1 angry customer in The guy who assisted in my service was very nice, and very helpful. Any questions I had were answered in a kind manner. Didn't see 1 angry customer in waiting area. Waiting area is very nice. Fire place....tvs... Phone/tablet/pc charging station. Overall 5 out of 5. I'll be back! More
by michael.zillgitt
Employees Worked With
Other Employees :
Chad Sandman, Rik Emerick, Rudy Johnson, Craig Prochaska, Caleb Repinski
February 02, 2019
Perfect It was Very quick and efficient Great service and super friendly. It was affordable Thanks for the quick service and helpful updates along the way It was Very quick and efficient Great service and super friendly. It was affordable Thanks for the quick service and helpful updates along the way. More
by pschmidt824
Employees Worked With
Craig Prochaska
February 01, 2019
Disappointing. Bought a used F150 3 months ago and put about 6000 miles on it. I know that I bought used and there are always unknowns. I’ve had a few issues with it Bought a used F150 3 months ago and put about 6000 miles on it. I know that I bought used and there are always unknowns. I’ve had a few issues with it since the purchase and really feel like we haven’t been taken seriously. We mainly came in for an oil change and sure, that was completed just fine. We also noted online some other things that we would like to discuss, a few which are safety related. My wife was certainly disappointed with the lack of help and the tone of which the answers came. I have previously had GM products and received outstanding service with a “can do” attitude from dealers such as Holz. We went with a Ford this time and unfortunately I feel as though I have made a major mistake. New brake pads a few thousand miles after purchasing a $33,000 vehicle and a can’t do attitude aren’t acceptable to me. More
by jlpeare
Employees Worked With
Keri Johnson, Caleb Repinski
January 31, 2019
Excellent Customer Service There was great communication throughout the service process. The ability to directly contact my service advisor greatly reduced any concern or worry There was great communication throughout the service process. The ability to directly contact my service advisor greatly reduced any concern or worry that I may have had. Very professional. I wish every Ford dealer took after this model! More
by cc.sethyoung
Employees Worked With
Caleb Repinski
January 30, 2019
Quick and able to get me in very short notice next day actua Great service quick and friendly and very thorough answered all my questions completed car was brought in and worked on shortly after I drove it insid Great service quick and friendly and very thorough answered all my questions completed car was brought in and worked on shortly after I drove it inside the service center More
by fbsbrb
Employees Worked With
Chad Sandman
January 29, 2019
Ford Escape service The courtesy driver does a great job and is very customer service minded. It was a snowy day and he made sure all passengers were dropped off and pick The courtesy driver does a great job and is very customer service minded. It was a snowy day and he made sure all passengers were dropped off and picked up when they required it More
by carrie.s.wolter
Employees Worked With
Craig Prochaska
January 29, 2019
excellent service I took my work van for a routine oil change / inspection. I was informed that there were a couple of recalls on the vehicle. Instead of having to brin I took my work van for a routine oil change / inspection. I was informed that there were a couple of recalls on the vehicle. Instead of having to bring the vehicle back another time for the recalls, Caleb took the time to check with the service techs if they could accomplish everything during this visit. They were able to complete everything during this visit in a very timely manner. EXCELLANT JOB!!! More
by dkoz
January 28, 2019
Top notch I have had nothing but good service experiences at Braeger Ford. The communication is good, the shuttle service is prompt and friendly, and the servi I have had nothing but good service experiences at Braeger Ford. The communication is good, the shuttle service is prompt and friendly, and the service itself is good. The facilities are clean and new as well! I'd recommend them to anyone. More
by AJOHNSON120
Employees Worked With
Craig Prochaska
January 24, 2019
Good experience Knowledgeable staff made the visit quick and easy. The dealership itself was very clean and professional. Having some refreshments available helped wi Knowledgeable staff made the visit quick and easy. The dealership itself was very clean and professional. Having some refreshments available helped with an overall great experience. More
by Chuckb983
Employees Worked With
Rik Emerick, Ralph Price
