Lake Ford - Service Center

My service center Braeger Ford has been doing all my auto service for about 10 years. They continue to impress me with their friendliness, courtesy, and talent. Keep u Braeger Ford has been doing all my auto service for about 10 years. They continue to impress me with their friendliness, courtesy, and talent. Keep up the good work! More

Great I drive all the way to the south side whe living on the Northside for their great service. It’s a really nice environment. Everyone is really nice the I drive all the way to the south side whe living on the Northside for their great service. It’s a really nice environment. Everyone is really nice there. More

Amazing From the time I drove in till I left, it was excellent! Jessie greeted me with a smile, First time customer! I will be back! From the time I drove in till I left, it was excellent! Jessie greeted me with a smile, First time customer! I will be back! More

Service Dept Repair DO NOT USE THE SERVICE DEPARTMENT HERE!!!!!!!! Took an f250 here for service, vibration and noise in front end. Told them probably something in drive DO NOT USE THE SERVICE DEPARTMENT HERE!!!!!!!! Took an f250 here for service, vibration and noise in front end. Told them probably something in drive shaft or differential. Was charged $150 to just look at it and diagnose the issue. (which was known b4 work started) That was fine. Finally on the fourth day that the truck sat there, they did the diagnosis. I was told by Chad Sandman that: "Driveshaft bearing was blown". I had asked Chad numerous times where the location was of the bearing in the drive shaft ,every time he stated the bearing was near the transfer case at the back end of the shaft. So I assumed they were replacing a drive shaft bearing, which was quoted at $700. so this was over the phone February 28th 2019 March 1st 2019 I pick the vehicle up around 7 p.m. in the evening after hours. I looked under the vehicle and they had replaced the entire drive Shaft . I was charged $200 labor for a 30 min job and $471 for the driveshaft (which i could have picked up for $300 oem part and installed myself) If they had told me they were replacing the entire driveshaft I would have been more than willing to pay the $150 diagnosis fee and replace the shaft myself only costing me $500. I was totally lied to about the diagnosis being told a blown bearing and was never informed they were replacing the whole driveshaft. Here is the kicker. After having a conversation with Chad on Monday morning March 04 2019 i had ask to have the Service Manager call me. Christy i believe her name was called near 5pm that evening. I was told by her that she would review the recorded phone call and call me tomorrow. it is now Tuesday March 12 2019 and I'm still waiting for the call. Friday March 8 2019 I called the dealership requesting to talk to the general managerJamie Enders-Bonk: General Sales Manager. the call went directly to voicemail I had left a voicemail message for Jamie to call me back about the situation and it is 4 days later and still nothing. I guess it's fine if you don't want to do anything to resolve the situation as far as reimbursement but you could at least give me the common courtesy of giving me a call back to let me know that. Not just leave me hanging. Communication at this company is terrible I can certainly say that if I was ever to purchase a new vehicle it certainly would not be from braeger Ford. In closing if nothing else comes of this at least people will know that they need to ask more specific questions on what they're actually doing to repair the vehicle otherwise they'll get duped like I did. signed Brian H a very unhappy customer. In response to braeger ford:I had no messages from braeger Ford so maybe you did maybe you didn't , maybe you called somebody else by mistake. My main complaint was I asked Chad numerous times about where this blowin bearing was on the drive shaft and it was explained to me near the transfer case which was a bold-faced lie, the paperwork says front shaft bearing, which is another lie. There are no bearings in the shaft itself. There are U-joints and U joints have roll pin bearings. I did understand that was a bearing that was bad and nowhere in any conversation that I had with anybody that they said that they were replacing the entire drive shaft the only thing explained to me was a bearing replacement and cost. Had I been given the right diagnosis for the $150 you charge me to diagnose something I already told you the issue was, is totally ridiculous. Like you said there's two sides of the story but whatever. I called and talked to numerous shops around the area 90% of the shops I called told me that if they diagnose something and do the repair they usually wave the diagnosis fee. So what I understand here is you guys are basically backing up your lie but that's cool. The least I can do is make sure that I keep spreading the word of how I was lied to from braeger Ford dealership on 27th Street in Milwaukee. Thank you for your time have a great day More

Amazing customer service. Gena Sanchez worked with my busy schedule and kept me informed with a timeline for the body work done. Going back this week to get my car detailed! Wh Gena Sanchez worked with my busy schedule and kept me informed with a timeline for the body work done. Going back this week to get my car detailed! What a pleasure to work with her she made my stress about my damaged car seem not so stressful. More

Awesome Service worker Notice I needed a tired rod. Which was perfect to have fix and not be an a accident and have to spent more then u did. Service worker Notice I needed a tired rod. Which was perfect to have fix and not be an a accident and have to spent more then u did. More

Great Same Day Service Took my car in for oil change, tire rotation and a recall. They got me in same day I called. Told me it may take 2 hours and it only took one. They Took my car in for oil change, tire rotation and a recall. They got me in same day I called. Told me it may take 2 hours and it only took one. They wash your car after service. My only suggestion is they get a dryer in the car wash but my car appreciated the bath anyway. More

great Service Clean relaxing waiting room. Free coffee and soda. This is third time for an oil change with this car and I’m always treated very nice. I would rec Clean relaxing waiting room. Free coffee and soda. This is third time for an oil change with this car and I’m always treated very nice. I would recommend this service center. More

Great service!! Braeger is and always has been a great place with great service both with my car and with customer service! They are quick yet thorough and make sure Braeger is and always has been a great place with great service both with my car and with customer service! They are quick yet thorough and make sure my car is in tip-top shape before I drive off of the lot. More

clear coat protective spray very professional individuals with in depth knowledge of product. When you walk in the door the friendliness is shown within each employee. highly r very professional individuals with in depth knowledge of product. When you walk in the door the friendliness is shown within each employee. highly recommend on all aspects of business More