Lake Ford - Service Center

great the second time around brought my vehicle in the week before because i was having issues with starting, was sent home and told to wait till it did'nt start at all and have brought my vehicle in the week before because i was having issues with starting, was sent home and told to wait till it did'nt start at all and have it towed, Continued to have problems so I called my salesman and told him what was happening. he arranged for a service call. I brought it in a d Caleb was very reassuring and helpful. Battery was replaced as found defective, I believe that could have been found the first time if they had checked it out, More

2nd time around & satisfied This was my 2nd accident but not my fault. Braeger Ford repaired my car twic, each time the work was excellent🙂 and workers were very nice & professi This was my 2nd accident but not my fault. Braeger Ford repaired my car twic, each time the work was excellent🙂 and workers were very nice & professional. More

It was good Everything was good they got done with what I asked for in a timely manner . But made one mistake on programming both the current keyfob and the new o Everything was good they got done with what I asked for in a timely manner . But made one mistake on programming both the current keyfob and the new one together cause one only works instead of both More

Mirror replaced Process was quick and easy from scheduling to having service completed. Worked well and service was done right Thanks again enjoy the waiting area a Process was quick and easy from scheduling to having service completed. Worked well and service was done right Thanks again enjoy the waiting area also More

Running board installation Done promptly and at quoted price really nothing else to add to this reveiwdo need for any additional words in regards to service provided by dealer Done promptly and at quoted price really nothing else to add to this reveiwdo need for any additional words in regards to service provided by dealer More

the works oil change the service was fast and accurate I love when I can get in and out and ontime thanks for a great job will be back for next oil change the service was fast and accurate I love when I can get in and out and ontime thanks for a great job will be back for next oil change More

Oil Change & Tire rotation Quick service. Was able to schedule my appointment on short notice. They were able to get me in the next day. The waiting room is great. I was able t Quick service. Was able to schedule my appointment on short notice. They were able to get me in the next day. The waiting room is great. I was able to get some work done while getting my car serviced..very convenient! More

once again Caleb was fantastic The oil change and brake job was done on time. I will be back again in April to see if my intermittent drive train noise can be fixed. The oil change and brake job was done on time. I will be back again in April to see if my intermittent drive train noise can be fixed. More

Recall Repairs - Beyond the Counter Customer Service Craig, the coordinator, made sure the car would be done by my requested time. Since I was made aware of the time it would take (good for managing time Craig, the coordinator, made sure the car would be done by my requested time. Since I was made aware of the time it would take (good for managing time expectations), I planned ahead and brought plenty of materials...my surface, a bag of mail to go through, and an orange to snack on. I planted myself in one of the comfy chairs in the waiting room in between the parts counter and the service counter. W/that vantage point, I got to hear all the interactions between service staff. EVERY interaction - from the parts/service supervisor talking w/the techs and drivers to the bi-lingual parts staff and techs to the cleaning supervisor sharing a new inventory tracking w/his employee - was done w/respect and a "lightness" that made me feel good about how the staff deal with each other. That is to be praised. More

Detail Great service with amazing flexibility. Gena had a great communications with me to let me know when my car would be ready. She informed me on the proc Great service with amazing flexibility. Gena had a great communications with me to let me know when my car would be ready. She informed me on the process. More