Lake Ford - Service Center

Terrible customer service The communication was horrible - you never received a call when they said they would call. Each time we had to call for an update, even when the compl The communication was horrible - you never received a call when they said they would call. Each time we had to call for an update, even when the completion date was extended. The worse part was getting there to pick up my car to find it not repaired correctly, and then I was told the damage I noted was there when I brought it in, which it wasn’t. In the end they admitted error and made the repairs. More

Poor Customer Service Quality of work was great and my car looks brand new but customer service was terrible. Three separate occasions I was told someone would call me bac Quality of work was great and my car looks brand new but customer service was terrible. Three separate occasions I was told someone would call me back and no one ever did. My vehicle was quoted to be finished in 9 days and it was not ready for pick up for 15. No one thought to call me when the service was delayed. I called on the day it was supposed to be ready, only to be told they needed 24 more hrs and then 24 hrs turned into 5 days. I finally had to go through my insurance company to get an update, since I could never get through when I called the collision center on the phone. When I did get though I was given no information, or was told I would get a phone call which never came. I was never given a reason why service was so delayed. I was finally informed my car was ready for pick up 3 hours before the collision center closed for the day and had to go another day without my car since it was so last minute. When picking up my car again I was never given an apology or a reason why the service was so delayed. I am happy with the repairs but unfortunately due to terrible customer service I will never bring my car back here. I was very happy with Braeger Ford when I purchased my car last October and was planning on coming back here for all scheduled maintenance and repairs. However, this experience has changed my opinion on the dealership and Ford as a brand in general. More

Oil change Very nice people I tell people about brager ford. Service is very important to me and customer service. I’ll be back for services soon Very nice people I tell people about brager ford. Service is very important to me and customer service. I’ll be back for services soon More

Wiper motor Replacement They did a good job in a timely manner. The shuttle service to and from the dealership was prompt and professional. Service person did good job gettin They did a good job in a timely manner. The shuttle service to and from the dealership was prompt and professional. Service person did good job getting my third party insurance provider to cover costs (less deductible). More

Recall I had a recall on my car, I was able to get in right away and get the part fixed. Everyone is real nice there I had a recall on my car, I was able to get in right away and get the part fixed. Everyone is real nice there More

Service I like coming here because they have great customer service and they do everything fast and well done. It is also very affordable, more so than in oth I like coming here because they have great customer service and they do everything fast and well done. It is also very affordable, more so than in other quick services and the quality of the work is much better. More

Just perfect Chad took care of my every needs for my the service preformed on my car. Would highly recommend Braeger for all of your automotive needs Chad took care of my every needs for my the service preformed on my car. Would highly recommend Braeger for all of your automotive needs More

Back left signal light burnt out needed replaced Noticed my back left signal light was not working made a service appointment online for the same day was there a little early and was taken on at that Noticed my back left signal light was not working made a service appointment online for the same day was there a little early and was taken on at that time... The service on my car didn’t more than 15 minutes... I was ready to pay when I was told that my servicing was still covered under warranty... Thank you Baby Jesus and Breager Ford🙏🙏🙏 More

Fast and very helpful on a holiday weekend! I got immediate service without an appointment. Problem was solved and even had some recall services taken care of while I was there. Thank you! I got immediate service without an appointment. Problem was solved and even had some recall services taken care of while I was there. Thank you! More

Service Everyone was has great customer service I was called with updates the service was in a timely manner I would definitely take my vehicle back again for Everyone was has great customer service I was called with updates the service was in a timely manner I would definitely take my vehicle back again for any service needed More