Lake Ford - Service Center

Flat tire gone wrong Tuesday morning I walked out of my apartment to leave for work. Upon approaching my car I noticed the back driver’s side tire was completely flat. Kno Tuesday morning I walked out of my apartment to leave for work. Upon approaching my car I noticed the back driver’s side tire was completely flat. Knowing my car was still under warranty I didn’t want to chance changing it myself and voiding the warranty so I contacted Ford roadside assistance. I waited TWO HOURS for the tow truck to come and tow me to Braeger and another hour for my car to be looked at and (hopefully!) have the tire patched. The service associate came and told me that I needed a entirely new tire which needed to be ordered. I asked him if the car was okay to drive without a new tire and he condescendingly said ‘well you already drove on it flat and that’s why you need a new tire’. Funny because AT MOST the car was driven 20 feet while the tire was flat- to get on and off the tow truck. My tire pressure gauge never showed my tire as flat or low pressure at all before that morning. I asked if they had a rental and they did not, so I had no choice but to wait an additional 3 hours before my car was finally done. I really thought it was going to be covered under the warranty but the $250 charge was a slap in the face and the wallet. If I would have known that I would have had the car towed elsewhere. I had taken the car in 2 months ago to get a clicking noise checked out and shockingly since the tire was repaired the noise has too even though they said that was caused by rotors needing to be filed. I’m betting this whole flat tire fiasco could have been avoided if they would have really looked at the car when I took it in in June. More

15,000 mile check up Drop off was quick and very easy. They called my cell phone when the service was completed. When I got to the service counter; pick up was fast and v Drop off was quick and very easy. They called my cell phone when the service was completed. When I got to the service counter; pick up was fast and very easy. More

Great service..Wonderful employees..Beautiful Service Dept. The total experience of making my appointment to taking the Mustang in was easy. Great employees, beautiful, extremely clean service waiting area and The total experience of making my appointment to taking the Mustang in was easy. Great employees, beautiful, extremely clean service waiting area and free coffee... More

Fast! I took my 2019 F150 in for its 10k mile scheduled maintenance and oil change. I had set up a 07:45 appointment time. I arrived early, around 07:15 and I took my 2019 F150 in for its 10k mile scheduled maintenance and oil change. I had set up a 07:45 appointment time. I arrived early, around 07:15 and without even having to ask they got me in early and had me on my way. Friendly staff as usual. More

Awesome service as always! I again received great service from this dealership. They really took care of every aspect of my visit. Their people are easy to work with, knowle I again received great service from this dealership. They really took care of every aspect of my visit. Their people are easy to work with, knowledgeable, and do a good job of communicating things. More

2 day body shop job turns into 2 week job ! Hit deer with front of my 2017 F150 . Took it to BRAEGER FORD because I bought vehicle there and my salesman , Nick Sigel was great . Parts were or Hit deer with front of my 2017 F150 . Took it to BRAEGER FORD because I bought vehicle there and my salesman , Nick Sigel was great . Parts were ordered and no one followed up on back ordered bumper until I talked to parts manager . Then more parts were found that needed replacement and they had to wait for them to arrive . Lack of co ordination between body shop and parts dept. More

20000 mile checkup Regular maintenance and immediately corrected recall repairs are done quickly and accurately! This dealership is very friendly and knowledgeable about Regular maintenance and immediately corrected recall repairs are done quickly and accurately! This dealership is very friendly and knowledgeable about all aspects of vehicle service! More

Electronic issues/computer issues They fixed everything and were very accommodating. Chad, my service guy even took the time to show me certain things like syncing the phone with the They fixed everything and were very accommodating. Chad, my service guy even took the time to show me certain things like syncing the phone with the car. He did this after 5:00 which was when his shift was over. The driver Greg who helped me out and drove me home was also wonderful and went out of his way to make sure I had a ride there and back I would recommend this service center to anyone who needed help or repairs on their vehicle. 5 stars! More

Extraordinary service Love the efficient and timely manner of my experience. Was in and out before I could sit down and read my emails. Great Experience! Great Service Love the efficient and timely manner of my experience. Was in and out before I could sit down and read my emails. Great Experience! Great Service More

Fast and efficient Made the process nice and easy and answered all of my questions. Keeping me up to date with my car and how long it can take really helped me out Made the process nice and easy and answered all of my questions. Keeping me up to date with my car and how long it can take really helped me out More