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Lake Ford - Service Center

Milwaukee, WI

4.3
2,042 Reviews

2,042 Reviews of Lake Ford - Service Center

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December 25, 2019

Service I wish they still washed the vehicle when done. Other than that everything was just fine with the service I received. Thank you very much. More

by Nuroses96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
December 23, 2019

Great Service As always, have come to expect exceptional service friendliness and knowledge from which ever service rep I happen to deal with. The prompt service i More

by GUYJBALISTRERI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Sandman
December 23, 2019

Quick response happy to help Always great service and great work would recommend to anyone and I do . Very quick and easy to get the done right the first time. More

by tdseager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
December 21, 2019

This will be the last time I have my vehicle serviced here (aside from "recall issues ") The cost of labor is outrageous! My bill was $590.63,the labor alone was $407.02!!! Outrageous! More

by MAGGIEPARRISH
Recommend Dealer
No
Employees Worked With
Chad Sandman
Jan 14, 2020 -

Lake Ford responded

Maggie, when repair costs comes out of pocket for a customer, we completely understand how difficult the added (possibly unexpected) expense must be especially around the holidays, and we are very sorry to hear that you are disappointed regarding the cost of the labor with us. Please understand, we pay our technicians a flat rate. In addition, they are Ford Certified Trained Technicians to be able to provide you the best quality service on your vehicle. We show that we provided a quote that was signed off on to get started with the repair, and in this instance gave an additional discount to lower the amount owed. We are sorry that there is not more that we can do to ease the frustration for you. If you have any additional questions regarding this service visit, we encourage you to reach out to Jessie Schumacher @ 414-817-3125.

December 20, 2019

simple oil change The following issues no sticker with no date to return for oil no car wash,didn’t give advice on engine light on had to call to call to find out what More

by Fpbmx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Sandman
Jan 13, 2020 -

Lake Ford responded

Good Morning, please give me a call about your service visit. 414-817-3125 Thanks Jessie Schumacher

December 19, 2019

I had set up an appointment for routine service on Fordpass. I arrived t the scheduled time and I was immediately greeted by a service advisor who had my paperwork within a few minutes. The work as fi More

by rjm53215
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
December 18, 2019

Brought in for oil change and new wipers. As soon as I pulled into the garage I was greeted by Caleb. He checked me in and got me settled. Even though I showed up early for my appointment the More

by Sue O'Keefe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Caleb Repinski
December 18, 2019

Time flew by while waiting - Service is Great! Great Service Team! Time flew by while I was waiting! Love that they check out everything on the car even when it is just a oil change More

by denise.olson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Sandman
December 18, 2019

First oil change/tire rotation I had a great experience having my car in for its first oil change since purchasing it. My first oil change was free thanks to Rudy, and it was done q More

by Malinda Brendemuehl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Sandman, Rudy Johnson
December 18, 2019

Recall work The dealership is always very clean when I go there for service. Also the staff from front line people to salesman are always very helpful More

by JIM.HAASE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
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