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2,048 Reviews of Lake Ford - Service Center
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January 26, 2020
leasing a new escape. very friendly and very helpful in leasing a new ford escape.would recommend lake ford to anyone.nick sigel took time show me a ranger truck along wit very friendly and very helpful in leasing a new ford escape.would recommend lake ford to anyone.nick sigel took time show me a ranger truck along with a escape. More
by HIRT699
Verified Customer
January 25, 2020
Scheduling was a breeze, and they got me in and out fast. I took my 2018 Escape in for powertrain control module reprogramming. Scheduling was a breeze. They got me in the same day at the time I needed, and I I took my 2018 Escape in for powertrain control module reprogramming. Scheduling was a breeze. They got me in the same day at the time I needed, and I was in and out in about 40 minutes. I will go back for all of my service needs. More
by arnold529
January 22, 2020
New to this dealership but very impressed on visit 1 Great customer service. I called, made appointment with Caleb, he greeted me upon arrival, drove into a heated CLEAN space and processed my service r Great customer service. I called, made appointment with Caleb, he greeted me upon arrival, drove into a heated CLEAN space and processed my service request. Then, my vehicle was ready in record time doing exactly what was needed PLUS checked on all the questions I had. To top it off, they washed my car! This was my first time at Lake Ford and I will be back. More
by pep
Employees Worked With
Caleb Repinski
January 21, 2020
Thank you so much for your time.They did excellent job Thank you so much for your time. They did excellent job with my car on last Friday. If I need something else I’ll try to come again. Thank you so much for your time. They did excellent job with my car on last Friday. If I need something else I’ll try to come again. More
by Danny Lin
Employees Worked With
Caleb Repinski
January 21, 2020
Average experience, recall repair/oil change Even though it's a bit further away, I chose Lake Ford due to recent service issues with my local dealership. The work needed was a recall repair/ins Even though it's a bit further away, I chose Lake Ford due to recent service issues with my local dealership. The work needed was a recall repair/inspection and a full service (The Works) oil change. Lake was able to get me in the day after I contacted them which was a plus. The 'comfort' of the dealership and waiting area is great...clean, comfortable and inviting. The dealership performed the work in a competent manner other than not washing my vehicle even though I'd requested it when I arrived and arranged for the service. After pointing out the error, the scheduler had the service tech wash my truck. Slight oversight but it is the details the differentiate one service provider from another. More
by Bob
Employees Worked With
Caleb Repinski
January 20, 2020
I took my truck for an oil change, a tire rotation and a recall from factory. After waiting for an hour and a half (Estimated time) my name was called to pick up my truck only to find out they did not compl recall from factory. After waiting for an hour and a half (Estimated time) my name was called to pick up my truck only to find out they did not complete the tire rotation which was one of the main reasons for coming into the dealership. I am very disappointed about how this dealership operates and the customer service. More
by JCRUZ19
Employees Worked With
Craig Prochaska, Caleb Repinski
January 18, 2020
Called ahead, made appointment with ease. In for recalled part replacement. Was done within an hour. Everyone was extremely helpful and got me in/ out during work hours with ease. Great job to all! part replacement. Was done within an hour. Everyone was extremely helpful and got me in/ out during work hours with ease. Great job to all! More
by Natalie
Employees Worked With
Caleb Repinski
January 17, 2020
oil change and rattle service was quick actually took me in early the technician actually had me take him for a ride to try and figure out where a rattling noise was coming service was quick actually took me in early the technician actually had me take him for a ride to try and figure out where a rattling noise was coming from and he fixed the problem the first time very satisfied not to mention they have a great waiting area with free phone charging stations and free coffee an water More
by fbsbrb
Employees Worked With
Chad Sandman, Caleb Repinski
January 17, 2020
Great experience Had some issues to get fixed and Caleb was exceedingly helpful and attentive in getting everything resolved. All around good to work with and helped Had some issues to get fixed and Caleb was exceedingly helpful and attentive in getting everything resolved. All around good to work with and helped manage the process to get it fixed. More
by Hans
Employees Worked With
Caleb Repinski
