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Lake Ford - Service Center

Milwaukee, WI

4.3
2,048 Reviews

2,048 Reviews of Lake Ford - Service Center

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February 09, 2020

Good place for service I have been taking both of my Fords to this dealer since 2014. The service staff is always professional and I trust that the service is done properly More

by tmtripoli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Sandman, Caleb Repinski
February 07, 2020

Look in the lot for your car? I drove my suv into the building for service but when they were done with the service, I had to go out the door to the lot and find my car. This happ More

by CALLISON11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rudy Johnson
Mar 02, 2020 -

Lake Ford responded

I'm very sorry to hear about your Service Visit not going great, we do try to park vehicles as close as possible for all customer's to find easily. We can always pull it back inside for you. Please contact me if you have any questions and also we can note in your account to pull the vehicle in for you. I hope you have a great weekend. Thanks, Jessie M Schumacher Lake Ford Service Manager 414-817-3125 jschumacher@lakeautogroup.com

February 07, 2020

From the time you drive in, till the time you leave, it’s just a great and relaxing experience! Exceptional service from Caleb Repinski! Just Outstanding!!! More

by B
Recommend Dealer
Yes
Employees Worked With
Caleb Repinski
February 07, 2020

Good overall I have purchased several vehicles from Braeger / Lake . Never any pressure from any sales staff. I have been using the service department for many ye More

by johnmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Sandman, Keri Johnson
February 06, 2020

Chad is always in a good mood. He is very knowledgeable and helpful. Mike Pacioni Allied Universal Security Services. We have been coming here for last 6 years. More

by Mrpacioni
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Sandman, Ebby Bobadilla
Feb 07, 2020 -

Lake Ford responded

Wow, 6 Years! That is so wonderful to hear! We are so happy that you feel comfortable with Chad and the team here at Lake Ford that you continue to come back. We appreciate your business and are excited for the next time you stop in!

February 05, 2020

Just waited to get my extra key program and it took about half hour to an hour. They washed my car for me and i was super happy with the whole thing. They were.super nice and helpful More

by babychicky84
Recommend Dealer
Yes
Employees Worked With
J.J. Pucel
Feb 07, 2020 -

Lake Ford responded

Babychicky84, we are so happy you were pleased with your experience with Lake Ford. Thank you for taking the time to share your thoughts on your visit with JJ, and we look forward to helping you with any future vehicle needs. :)

February 04, 2020

As always, received quick, quality service. Am always impressed with courteous interactions with both Chad and Craig. Never am happy with cost of car repairs but it hurts a little less when the people yo More

by galdi1347
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
Feb 07, 2020 -

Lake Ford responded

Galdi1347, awe who does like paying for repairs on cars!? We sure don't, but we really do want to tell you how much we appreciate your business, and your kind compliments to our team! We strive to treat every customer with respect and courtesy, and we are so happy that you felt that. We look forward to assisting you in the future!

February 04, 2020

Great service along with really nice people. I was in and out fast. Chad is always helpful one of the better service people who’s helped me unlike other auto service shops. More

by KENNYKONCEPTS
Recommend Dealer
Yes
Employees Worked With
Chad Sandman
Feb 07, 2020 -

Lake Ford responded

KENNYKONCEPTS, that is so positive to hear! That is outstanding to see that you feel your time was respected, as well as that Chad was helpful, and positive. We work hard to set out selves apart in the dealership world, and we couldn't be happier you noticed! We appreciate your business.

February 04, 2020

They are a great dealership who always takes care of me, the only complaint I have is and I don’t know if they could have done anything but I couldn’t get on my ford pass site to use my points when paying More

by J presser
Recommend Dealer
Yes
Employees Worked With
Chad Sandman
Feb 07, 2020 -

Lake Ford responded

J Presser, thank you so much for the 5 star review! We very much appreciate your business, and to address your points concern; we have access to see what points you have, however we do not have access to accept the terms and conditions, or login to your account. So unfortunately, we would have needed you to got through that process before we can utilize those points when going through the payment process. Once logged in, we are always happy to help walk you though that process past that point to help you out further. Have a wonderful day J Presser!

February 02, 2020

service always efficient, effective and excellent! I appreciate the greeting and explanation of service, comfortable waiting area and prompt assessment/delive More

by lschoone2205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Sandman
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