Lake Ford - Service Center

Caleb in Service Dept. 5 stars. Caleb is AWESOME!!! Salesman John Steele 2 stars. Purchased vehicle last October and I’m still waiting for keys for the adjustable tie down anchors. Have left messages w Salesman John Steele 2 stars. Purchased vehicle last October and I’m still waiting for keys for the adjustable tie down anchors. Have left messages with no response. More

Not respected Although I don't feel at all sick, I know a person can be A symptomatic carrying the corona Covid-19 virus and transmit to others. Therefore I wore a Although I don't feel at all sick, I know a person can be A symptomatic carrying the corona Covid-19 virus and transmit to others. Therefore I wore a protective mask, out of respect for the service writers. I asked why the weren't wearing facial covers and was told it was their choice not to. I explained why I was wearing a mask for their safety not mine and they still said had the choice to and chose not to. When expressing my feelings to the service manager she told me that it was my choice to come in and she was not going to wear a mask. I then responded by saying correct it is my choice therefore I was not going to return after being a customer for at least a decade . I did call in advance on a Monday morning spoke to the Service Manager explaining I was a senior citizen to see if they were busy was told not to worry. Sorry I didn't ask if they would be wearing face coverings when addressing the public over a service counter. Hadn't you sent me this questioner I probably would have stewed in silence. Thank You, I feel better and have learned a valuable lesson, when going somewhere phone first to see if they are practicing safety and respecting their customers if not I will take my business elsewhere. After all there is an old saying "the customer is always right". That's if you want to keep them as a customer. More

The Work performed on my vehicle was done in a timely and professional manner! Would highly recommend using Lake Ford for all of your service needs! professional manner! Would highly recommend using Lake Ford for all of your service needs! More

Beautiful Dealership. Courteous staff, pleasant waiting area with complimentary refreshments. I’ve bought two vehicles from here and will continue to do so. If I had anything negative to say it would be area with complimentary refreshments. I’ve bought two vehicles from here and will continue to do so. If I had anything negative to say it would be......please after servicing my vehicles, return all the switches back to where they were. I’m use to the “Auto” headlights that I don’t have to mess with them. When the Tech turns them off, I’m driving without my lightS on for a couple minutes after sunset. Thank you More

Water leak was worked on. Car was a mess when I picked it up, full of dried crusty water spots!!! Hopefully leak is fixed. Car wash is greatly appreciated!! up, full of dried crusty water spots!!! Hopefully leak is fixed. Car wash is greatly appreciated!! More

Ok in 25 words or less! you service advisor sucks! He Needs to be trained on how to talk to potential customers instead of just giving Blank stares! So instead all he does is tell people to read the serv Needs to be trained on how to talk to potential customers instead of just giving Blank stares! So instead all he does is tell people to read the service report and sigh here! Also I can’t believe you let him do this type of behavior for 10 years! remember this just because you changed your name to lake ford doesn’t mean you can continue with the same bad behavior! good luck and you won’t be seeing me there and more there is a bunch of Ford dealerships around you something else to keep in mind because that’s where I’ll be going!!!!! More

Came in for oil change .dealer forgot to put bolts in underbelly pan.while on highway pan bent under truck had to drive home with with it grinding on road.had to come back on and have replaced.oil percen underbelly pan.while on highway pan bent under truck had to drive home with with it grinding on road.had to come back on and have replaced.oil percent gauge in dash was not set to 100 % I bought this truck here.not a very good experience having service done here. More

Came in for an oil change on a company vehicle. Caleb met me as I pulled in and had the keys ready when I came back to pick up. Very quick and easy met me as I pulled in and had the keys ready when I came back to pick up. Very quick and easy More