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Lake Ford

Milwaukee, WI

4.5
4,216 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,217 reviews

July 05, 2022

Great communication and quick responsiveness. They answered all questions and worked to find the best deal for me More

by heitkampscott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J.J. Pucel, Daniel Garcia
July 05, 2022

I had to take my vehicle back twice to get the work I wanted done the first time done. I didn't appreciate that but the work was solid. I don't think they're thorough enough not by dealership standard More

by willyem.stacy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Prochaska
Aug 18, 2022 -

Lake Ford responded

I apologize on behalf of everyone at our company. Please know that we have staffing shortages and are doing our best to keep up with training new staff. Thank you for alerting us to an important training issue. We will work to correct the problem and hope you will give us another chance. We can’t fix the past but you have my personal commitment to improving how our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

July 05, 2022

The service was great, they answered all my questions and got my vehicle back to me in a timely manner. More

by Shanell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Shanell responded

Yes this is me

July 05, 2022

Friendly staff, although a bit disappointed on how the “negotiation” on the vehicle went. The salesman wouldn’t budge, which I can understand, but no attempt was made to offer anything. It seemed as thoug More

by ehebert2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Strickling
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Van Hecker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Garcia
July 05, 2022

This team is one of a kind. It is why I have always chosen to purchase and service my vehicles at Lake Ford. They are honest! It is not about cost it’s about service and loya More

by RafaelCetina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Strickling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Baumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JJ, Craig Prochaska, Daniel Garcia, Brian Teitelbaum
July 04, 2022

Suggest me to repair total 12 hours. Poor services, wasting time on minor repair that should be less than three days. But it took 10 days and wasting my time and cost more my rental fee. More

by Pumpau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gena Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Bramel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Brian Teitelbaum
Aug 18, 2022 -

Lake Ford responded

I apologize on behalf of everyone at our company. Please know that we have staffing shortages and are doing our best to keep up with training new staff. Thank you for alerting us to an important training issue. We will work to correct the problem and hope you will give us another chance. We can’t fix the past but you have my personal commitment to improving how our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

July 04, 2022

Great customer service, it was smooth and seem less process during my visit. Will continue to go here. More

by mariacponce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Brian Teitelbaum
June 30, 2022

I took my Expedition in for a 30,000 mile service, very professional, great service! More

by LIZWATER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
June 28, 2022

This is my 4th vehicle from Lake Ford. I've had great experiences all 4 times. They try to go above and beyond to get your satisfaction. Love my new Ford!! More

by annaj575
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Sardina, Daniel Garcia
June 28, 2022

Fast service and quality work. Easy to deal with and make appointments. Little confused sometimes on maintenance work that needs to be done. More

by paul@bct-us.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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