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Lake Ford

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.3
3,973 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 3,973 reviews

July 31, 2023

Edwin worked diligently to find us the right car. He is very friendly and has the right amount of persuasion without being too pushy. Matt made sure we got the best deal possible and we are very gra More

by Paul L.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Maneage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Garcia, Edwin Silva
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July 30, 2023

a lot of quality trucks to choose from. . and great people to help you. no pressure More

by JKUBUSEK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Van Hecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Garcia
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July 28, 2023

JJ Pucel was an amazing salesperson to work with. He was extremely friendly and knowledgeable and went above and beyond to make our purchasing experience the best it possibly could be. Would defini More

by abach721
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J.J. Pucel
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July 28, 2023

Christian and Matt were very accommodating with any concerns I had and are able to do whatever it takes for a satisfied customer. Great dealership. Service was great as needed. Even though it’s an h More

by dandorfler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Meiselwitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian in service. Excellent
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July 27, 2023

Very easy and straightforward transaction. The sales and finance went very smoothly. Would definitely recommend. More

by JF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 27, 2023

The service team is very professional and efficient. I like having my service done there. More

by brian.merdes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Garcia
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July 26, 2023

I l isba su ever br t t t y gf e w thy. What More

by Szukalskilindsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Jankowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska
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July 26, 2023

I brought my f150 in going on three weeks ago for an oil change. The oil change went good. I asked a question about my extended warranty and I still haven’t got an answer. More

by TONYLEITNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Teitelbaum
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santiago Anaya
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Aug 14, 2023 -

Lake Ford responded

Thank you for taking the time to share your feedback about your recent visit. We appreciate your business and apologize for any inconvenience you've experienced regarding your extended warranty inquiry. We're glad to hear that your oil change was completed successfully. However, we understand that your question about the extended warranty has not been addressed in a timely manner, and for that, we sincerely apologize. Your concerns are important to us, and we're committed to resolving them as promptly as possible. A member of our team will be reaching out to you shortly to answer your question. We value your trust and appreciate your patience as we work to rectify this situation. Thank you for bringing this to our attention, and please do not hesitate to contact us if you have any further questions or require immediate assistance.

Helpful
July 26, 2023

Went in for overheating problem and came out with a transmission problem. They messed my car up and sent it on. More

by toyalove3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Bramel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Teitelbaum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Krueger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska
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Aug 01, 2023 -

Lake Ford responded

Thank you for sharing your feedback about your recent experience with us. We take customer reviews seriously, as they provide valuable insights to improve our services. Firstly, we want to express our utmost concern regarding the reported incident involving one of our employees. We want to emphasize that we do not tolerate any form of verbal abuse, offensive language, or disrespectful behavior toward our employees or customers. It is important for everyone to be treated with respect and dignity. Regarding the issue with your car, we apologize for the transmission problems that occurred after your visit. We understand your frustration and disappointment. We attempted to explain that the transmission issue is not associated with the overheating problem for which you brought your car in. Sometimes, unforeseen issues can arise, especially with higher mileage vehicles, and we regret any inconvenience this may have caused you. Once again, we apologize for any negative experience you had and assure you that we are committed to providing a respectful and satisfactory experience for all our customers.

Helpful
July 25, 2023

JJ Pucel was a pleasure to work with on my purchase. Would definitely recommend him. More

by ddriggett
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
J.J. Pucel
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