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Lake Ford

Milwaukee, WI

4.5
4,216 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,216 reviews

September 26, 2022

The service was very inconsistent from the start. Lack of communication between the insurance and the technicians or representatives from lake. The cost came out to be way more then originally quoted More

by carlos.garcia20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Micah Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Lake Ford responded

“We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

September 26, 2022

I'm a happy customer and enjoy the service given to me thanks a lot More

by broomrobert23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2022

Excellent service fast dependable experienced help great communication with customer vehicle in very good condition after work done More

by Justin Dillon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Brian Teitelbaum
September 26, 2022

The customer service was awesomeo will always choose to get my car work on at this shop thanks for customer service was awesom More

by broomrobert23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2022

Fast, friendly and knowledgeable! Communication was provided along service via phone and text! Would highly recommend. More

by Bmvitsme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Teitelbaum
September 26, 2022

We have used this dealership for servicing our fleet vehicle for many years. Service has always been great. Craig and Jessie are the best. More

by matthew.j.bowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska
September 24, 2022

Santiago was EXCELLENT to work with! I’d highly recommend contacting Santiago! Extremely professional and kind! More

by Ann VE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago Anaya
September 23, 2022

Prompt work as promised, very helpful and well informed people. Again thank you very much for taking care of my car. More

by Artg752
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gena Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allyson Gritzuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2022

I brought in my vehicle several times to get the engine light turned off. It appears like they fixed it initially but it goes back on days later. They seem to .think that this is ok. More

by Kitty Reed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't recall all the individuals we worked with
Sep 21, 2022 -

Kitty Reed responded

Since after several attempts to fix the engine light I will probably just leave it on now but unfortunately I won't know if something truly ever goes wrong with it that needs attention. This is disappointing.

September 21, 2022

Friendly, everyone was polite, short wait time and quick service. They were very professional. Very clean waiting area. More

by Imadcampers2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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