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Lake Ford
Milwaukee, WI
4,216 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs.
Lake Ford's Service Center offers a full line of services including:
-Express Oil Change Center
-Rental Vehicles Available
-After Hours Vehicle Drop Off
-After Hours Key Drop Off
-Complimentary Car Wash After Each Service Visit
-Complimentary 21 Point Inspection After Each Service Visit
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,216 reviews
October 15, 2022
We bought a car from here in July and it was the worst experience I have ever had with a car dealership. We told them multiple time the vehicle had something wrong with the back end multiple times and the experience I have ever had with a car dealership. We told them multiple time the vehicle had something wrong with the back end multiple times and they kept ensuring us it was fine the back end would jump/jerk over bumps to the point it was hard to hold the steering wheel (this was the day after we purchased it we brought it to their attention agian we realized just how bad it was) agian they told us nothing was wrong. We eneded up bringing to the shop up the street from my work where they told us the alignment was so off they were unable to do anything due to incorrect parts (the dealership stated the original parts where recalled and these parts were correct)We brought it back to the dealership and thry still tried sending us away and said their mechanics said nothing was wrong my husband had to litteraly refuse to leave and show them the paperwork of the all in red numbers before their shop finally fixed it. my back alignment was EXTREMELY off the alignment shop told us we could have completely lost control of the vehicle. The manager came back and asked my husband if he heard him yell at the machanic as if he was the one that forced it to get fixed. This place will force to into a vehicle that had been "certified " and tell you it passed all these Pont inspections for the vehicle to not even be drive safely. I keep getting emails to leave a review well this was my experience if I could give no stars I would I even expressed how I wanted a vehicle that is safe for my kids and this is what I got. More
by Platzsean53
Verified CustomerOctober 13, 2022
Brought my car in to get new battery cables only. I was quoted $720 to replace a bunch of stuff for the battery. I told them no, just the cables. Craig told me the cost to put them in would be $350. I was quoted $720 to replace a bunch of stuff for the battery. I told them no, just the cables. Craig told me the cost to put them in would be $350. He didn’t say any other numbers. Overpriced in my opinion, but I don’t have the expertise. I agreed to the 350, but they didn’t have me sign any paperwork. Brought it in on a Friday, they didn’t have the part for some reason, and told me Monday. So I went the entire weekend without my car. I needed it for Monday for my everyday life, and then they didn’t finish the car until Tuesday. Thought that would be the last of my troubles. I got the bill to see the charge for $350 and then $150 in parts and $27 in shop supplies. Totaling about $550 after tax. So I was lied to, made to wait, and they basically scammed me. I will not be returning. Con artists. More
by m93grabowski
Employees Worked With
Craig Prochaska
October 13, 2022
They’re pleasant and friendly. They did not, however, fix the problem that I brought the car in for. They asked me to bring it back next week. They did not, however, fix the problem that I brought the car in for. They asked me to bring it back next week. More
by strzok.ellen
Employees Worked With
Jim Stabl
October 12, 2022
Alec was very nice to talk with and he provided information on the vehicle we were looking to purchase. Daniel was thorough in explaining about the financial side of our purchase. information on the vehicle we were looking to purchase. Daniel was thorough in explaining about the financial side of our purchase. More
by JZIZZO
