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Lake Ford

Milwaukee, WI

4.4
4,052 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,052 reviews

November 26, 2024

Twice in one week they were willing and able to provide tire service on short notcie without hesitation. Greatly appreciated! More

by Leether1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2024

As usual prompt/ fast and friendly service! ! Best mechanics in the area too!!! Thank you again Lucas in service. You never let me down! More

by meissner58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2024

Good service friendly people I buy jeep wrangler 2019 good deal cheap rate best service More

by Sandeep saini
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Treavor Sellnow
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

The service person was fine but the price for parts and extra add ons is way too high. The final payment was over $100 what the estimate was because of taxes and add-ons they they supposedly charge everyo More

by Dschweitzer1956
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Proano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Lake Ford responded

Thank you for sharing your feedback with us. We’re glad to hear that you were satisfied with the service you received, but we sincerely apologize for any concerns regarding the pricing of parts and add-ons. We understand how unexpected charges can be frustrating, and we strive to provide transparent estimates upfront. The taxes and additional charges you mentioned are standard for all customers, but we regret if they were not clearly communicated during your initial estimate. We always aim to ensure that our pricing is fair and consistent. We value your business and hope to have the opportunity to better meet your expectations in the future.

November 21, 2024

I brought my truck in because my check engine light was indicating knock sensor failure. Micha quoted me $2,500 to replace it. I was extremely skeptical of this quote and checked online and saw estimates f More

by fosterfeldt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Lake Ford responded

Thank you for sharing your feedback. We sincerely apologize for the frustration and skepticism you felt during your recent visit. Your trust is extremely important to us, and we regret that we fell short of meeting your expectations. Regarding the repair quote, we aim to provide transparent pricing based on manufacturer-recommended procedures and parts. However, we understand your concerns and are glad you were able to compare quotes to make the best decision for your vehicle. As for the air filter and cabin filter replacement, we use genuine OEM parts and include labor in the pricing, but we acknowledge your feedback and will evaluate how we communicate these costs in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in the future.

November 20, 2024

Made the experience as painless as possible. Good communication from all involved. Alec is very personable More

by barbara.kintop
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Van Hecker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Meiselwitz
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2024

Alec was so helpful and efficient. He knows cars and most importantly does not waste time trying to talk me into things i don’t need/want. I love my new car!! More

by Kathleenmwahl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec Van Hecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2024

Lucas was very professional and friendly. I would highly recommend him for an advisor and also would highly recommend using Lake Ford Dealership for repairs and service. Having a Loaner car w More

by thehahns88
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

As a brand new customer at Lake Ford, I was pleasantly impressed with all your employees and state of the art facility. I plan to return for future repairs to my 2011 Ford Escape. Thank you again for all More

by 2011FordEscape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Proano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if my mechanic’s Name however, he will need to be included on my survey with my overall satisfaction with such a seasoned and knowledgeable individual. Please let him know as I plan to request him to make further repairs on my 2011 Ford Escape. !
November 01, 2024

Everyone was very nice and fair. Nathan was great to work with. Highly suggest using Lake Ford. More

by dannyford60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Strickling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisa Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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