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Lake Ford

Milwaukee, WI

4.4
4,011 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,011 reviews

December 19, 2022

They were considerate of my time, listened to my issue, ran a diagnostic test and resolved the problem. I was kept informed of the status of my issue the whole time. More

by gratefulinWI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben, Brian Teitelbaum
December 19, 2022

Very quick service. Only waited 45 minutes for a oil change and rotation.Very nice place More

by Geoblair169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Stabl
December 19, 2022

They are very personal and courteous, and really do a good job. I went in without a appointment, and although that was a little wait and they were still kind enough to get the job done More

by Biggest.twingd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Brian Teitelbaum, Jim Stabl
December 19, 2022

Fast, courteous, kept me updated, the service area was clean. The invoice was texted to me making it easy for me to know how much my bill was. More

by donnjoha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska
December 19, 2022

We will never go back. The people are rude and clearly don’t care about customer service. If I was management I would be more concerned about hiring the right people inst More

by Lkiefer2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska
Jan 05, 2023 -

Lake Ford responded

Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.

December 18, 2022

Been a customer for about 20 years. Always had good service. Would recommend to anyone who needs service or body work. Friendly staff and managers. More

by johnmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gena Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Brian Teitelbaum
December 17, 2022

Great dealership, very nice, got the deal done within my expectations. Professional and friendly! I would recommend over and over! More

by Jenna.kloeckner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santiago Anaya
December 15, 2022

Apparently, they have a problem, understanding, simple instructions, and don't run the Vin to look for other recalls. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Lake Ford responded

We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Dec 19, 2022 -

Jeff responded

Yeah, we will see...

December 14, 2022

Good service, good place to go and fix you're car. They did a good inspection. More

by Mary.roberto26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
December 14, 2022

The service was very fast did a good job with it I would recommend them to my friends and family the other service there More

by greermichael67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska
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