Lake Ford

This dealership was very helpful. We spent a lot of time with Rik trying to make the decision on my Escape and Rik was very patient with me and being unsure if I wanted to make the decision. with Rik trying to make the decision on my Escape and Rik was very patient with me and being unsure if I wanted to make the decision. More

He was very helpful and friendly. He has all knowledge for everything we need to know and questions we asked. We liked that he didn't give us pressure to make desideon since we were not sure we were goin for everything we need to know and questions we asked. We liked that he didn't give us pressure to make desideon since we were not sure we were going to buy a new car soon. More

I was extremely pleased with my overall experience at Braeger Ford. I drove there from over 2 hours away because I was interested in a car I had seen on the internet and because of how promptly Nick had Braeger Ford. I drove there from over 2 hours away because I was interested in a car I had seen on the internet and because of how promptly Nick had contacted me both via email and on the phone. He was both courteous and imformative and was a pleasure to deal with. Dan the sales manager was equally as easy to deal with. To tell the the truth, the rest of the staff that were on hand were friendly and helped keep the atmosphere light. I never really love spending money, but my car buying experience there was a 10. I will definitely recommend them to my friends and family. More

Everyone we met at the dealership was very helpful and polite. Nick's a good guy and very willing to help us anyway He could. Even though I could not get the price I wanted to trade on our 05 Taurus we ju polite. Nick's a good guy and very willing to help us anyway He could. Even though I could not get the price I wanted to trade on our 05 Taurus we just ended up keeping it and leasing without the trade. My wife loves her new "truck" and before I couldn't get her to drive anything larger than the Taurus. If I knew anyone who is looking for a new vehicle I would most certainly refer them to Braeger for the service and ease in the experience. More

We thought we stepped into the past when we were welcomed by the staff members of Braeger Ford, especially Chris Zdeb. Chris is a fine professional with A++ rating for Customer Service that is RARELY found by the staff members of Braeger Ford, especially Chris Zdeb. Chris is a fine professional with A++ rating for Customer Service that is RARELY found in business any longer. From start to finish we were the main focus for Chris. Thank you Chris, and a special "thank you" to Nick and Heather too for making everything happen for us! ALL OF OUR FRIENDS AND FAMILY KNOW HOW WE FEEL ABOUT BRAEGER FORD!!! Peace and Blessings ~ Doug and Mary Brzycki, satisfied customers and owners of a beautiful 2011 Ford Fusion! WOOT! WOOT! More

Went to Braeger because they had the inventory that I wanted. They had the lowest advertised price around, but now I know why. Their customer service was the worst I've seen from a new car purchase per wanted. They had the lowest advertised price around, but now I know why. Their customer service was the worst I've seen from a new car purchase perspective. Luis was the salesperson that I first dealt with, and he was the one I negotiated the price with, along with Dan. Once we came to an agreement, I never saw Luis again. We were introduced to Santiago, who then took over because Luis was too busy. Santiago then went through the checklist of things that we needed to bring to the delivery appointment. He told us that we needed to bring everything on the list, from personal references to electric and phone bills, even though very little of that was necessary. The delivery appointment was scheduled for a Saturday at 11am. We arrived at the dealership about 10 minutes prior to our appointment, but had to wait until 11:15 to finally visit with Santiago, who was again filling in for Luis, who was too busy again with someone/something else. Santiago demanded that I call my insurance company to get a proof of insurance setup and faxed to the dealership before I ever got to the point of even discussing the financing. While on the phone with my insurance company, I had to provide them with the VIN. First, I had to track down Santiago, who was with another customer. Then, Santiago did not have it prepared and had to run out to the vehicle to copy the VIN. After that was done, we finally got to talk to the finance manager. She told me the rate and the credit union that the loan was setup for. I wasn't happy with the choice because I knew I could get a lower rate through my primary credit union. She then agreed to lower the rate to 0.01% below that, and when I said it wasn't worth it, she "found" that she could lower the rate another 0.5%. Knowing that the rate is flexible is something I'll remember for future purchases. After we finished up with the finances, we went back to Luis' office, but had Santiago go through the delivery process as best as he could, but it seemed like it was rushed and not well prepared. Finally, when we went out to the new vehicle, I noticed that the license plates were transferred from my trade, but that the front plate was not installed in the frame correctly, and the rear plate didn't even have a frame. I know it's just a small thing, but the lack of attention to detail was just another example of how the customer service was sorely lacking. After we drove home with the new vehicle, a couple hours later, Luis called because he could not find the keys to my trade. Because the delivery process was so disjointed, I had left the keys to the trade in my pocket - Santiago had never asked for them. At least Santiago made the trip to my house to pick up the keys. EDIT: Since my initial review above, Nick Burkee stepped up and apologized for the poor customer service during the sales/delivery process. He admitted they made some mistakes and let me know that as a result of my experience, that they have changed the delivery appointments so a sales person has more time to spend with the customer. He exemplified the customer service that I expected. More

great customer service. i felt listened to by my salesman, rick. i got what i wanted and will be back again when it's time for a new car. thanks for NOT making this a painful or pressured process! salesman, rick. i got what i wanted and will be back again when it's time for a new car. thanks for NOT making this a painful or pressured process! More