Lake Ford

I brought my 2012 Ford Focus in for an oil change and 20,000 mile checkup and was very pleased with the friendly service given by Peter Lewis. I have dealt with Peter before on two other occasions, and h 20,000 mile checkup and was very pleased with the friendly service given by Peter Lewis. I have dealt with Peter before on two other occasions, and have always found him to very knowledgeable, very friendly and energetic with a sense of urgency, quick to return phone calls, and importantly to me, he is very good at clearly explaining things which is important to me since I'm not that knowledgeable about car mechanics. Peter seems like the perfect employee from my standpoint as a customer! More

Dear Brad, Thank you for handling my service problem on Dear Brad, Thank you for handling my service problem on my 2011 Ford Fusion. I appreciate the prompt scheduling for my viehicle repair and the thoro Dear Brad, Thank you for handling my service problem on my 2011 Ford Fusion. I appreciate the prompt scheduling for my viehicle repair and the thorough inspection for any further problems. I intend to continue servicing my Fusion with Braeger as long as the price is competitve and the quality remains at your existing high standards. More

Peter was very customer focused. He was timely with calls and information. Peter took care of ALL of the details, ie care rental, pick up /drop site, was courteous of my time and made any delays easy calls and information. Peter took care of ALL of the details, ie care rental, pick up /drop site, was courteous of my time and made any delays easy to deal with. It is clear to see that he enjoys his position. More

We were going to this dealer because we saw a vehicle on Cars.com.Before we got there ,we were called to inform us that vehicle had been sold . We knew we wanted a Flex anyhow so we still went and found exa Cars.com.Before we got there ,we were called to inform us that vehicle had been sold . We knew we wanted a Flex anyhow so we still went and found exactly what we wanted . More

Braeger Ford deserves my recommendation because they strive to provide excellent service. I have been taking my vehicles to the Braeger Group (Chrysler & Ford) for about 18 years. They have stood by t strive to provide excellent service. I have been taking my vehicles to the Braeger Group (Chrysler & Ford) for about 18 years. They have stood by their service through thick & thin. I have had transmission work, suspension, recall work and tune-ups done here. All have been satisfactory. They have restored my confidence in taking my vehicles back to the dealership for major work. They were exemplary when it came to purchasing a new car also. Thanks Braeger! More

About thirty years ago, I purchased a car from this dealership and was disappointed in the service and felt pressured in buying the vehicle. Because of the terrible treatment, I vowed that I would not dealership and was disappointed in the service and felt pressured in buying the vehicle. Because of the terrible treatment, I vowed that I would not return to this dealership. Recently I was involved in a car accident and I went to my bank to inquire about a auto loan. The manager of the bank told me that he had recently purchased a vehicle at Braeger and that he felt he received a great deal. When I informed him about my experience years ago, he told me that it was under new management and that he personally knew the new owner and gave me a referral. I decided to give it a try. When I arrived there, Chris Bernard set me up with a salesman Tony Ismajli. Tony showed a 2012 Ford Escape XLT Black in color that was available. I test drove it and liked the car and had the accessories that I wanted. Tony worked with me on the deal. Then the Sales Manager Nick Burkee offered me a price that I felt was fair. I couldn't let this deal pass me up. Kelly Kaminski from finance was very helpful and explained everything to me regarding the transaction. My experience was positive and totally different than what happened thirty years ago. I will recommend this dealership. More

wanted to say thank you to everyone at braeger ford that helped me get rid of my lemon of a car I had. jim and chris thanks for your time and sam with the finance end of it. will be back when im ready to tr helped me get rid of my lemon of a car I had. jim and chris thanks for your time and sam with the finance end of it. will be back when im ready to trade this one in More

Very impressed from beginning to end. Adam was a good listener and Dan is a straight shooter. Chris was also very helpful and took my follow up calls and made things happen as promised. Peter Lewis is listener and Dan is a straight shooter. Chris was also very helpful and took my follow up calls and made things happen as promised. Peter Lewis is a great service writer too! I started at a different Ford dealer, left there very unimpressed and bought my new F150 from these guys! Nice work gentlemen. More

Dave, I just wanted to tell you how much I appreciated Dave, I just wanted to tell you how much I appreciated the great job you and everyone at Braeger Ford did on my recent purchase of a vehicle from you Dave, I just wanted to tell you how much I appreciated the great job you and everyone at Braeger Ford did on my recent purchase of a vehicle from you. My experience all began with a great presentation of the car from your website and the internet listing. The interpretation the photographer did captured all the key views of the car and told the story well. My contact with you just further strengthened the confidence I had in my long-distance evaluation of the car. It quickly became apparent that you had the knowledge, customer insight, and personal values that I could have confidence in what I was reading and in what you were communicating to me. It took the stress out of hopping on a plane and heading to Milwaukee. Your offer to pick me up at the airport was much appreciated. The time spent with you as the car was being made ready was enjoyable and just confirmed your service orientation and values centered personality. I appreciated the fact that Dan took the time to check in on me just to make sure everything was going as planned. That’s the kind of customer attention that we all would like to experience. Sam did a nice job of having all the paper work in order so that it was a smooth transaction. My trip back fortunately was uneventful because as you know, I was wanting to beat the second round of weather that was coming thru. The hours spent in the car were a great way to become acquainted with all its features and just confirmed the great purchase I made. I know I’m going to enjoy the car for years to come. Your follow-up call after I got home was very thoughtful. I particularly appreciated the information on Summerfest—you should be on the Milwaukee Chamber of Commerce—you’re quite a promoter for the area and I learned a lot about it from you. Best of continued success to you. More

Thought I was getting a very solid deal till I found out several problems with the car in the days after taking it home. I thought it would be no problem as the salesman said they stand by their reputation several problems with the car in the days after taking it home. I thought it would be no problem as the salesman said they stand by their reputation and do everything they can to make things right on recent sales if the customer finds problems with the car shortly after buying. Took it in to have the items looked at they wouldn't fix any of them for free and I even offered to pay their cost for parts but they just stopped getting back to me after saying they would ask the sales management and let me know. More