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Lake Ford
Milwaukee, WI
4,008 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs.
Lake Ford's Service Center offers a full line of services including:
-Express Oil Change Center
-Rental Vehicles Available
-After Hours Vehicle Drop Off
-After Hours Key Drop Off
-Complimentary Car Wash After Each Service Visit
-Complimentary 21 Point Inspection After Each Service Visit
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,009 reviews
Verified Customer
March 26, 2023
Great service people were nice and work was done in a timely matter. Would go to the location again timely matter. Would go to the location again More
by Geno
Employees Worked With
March 24, 2023
Great experience, did not feel like I was being scammed or being upsold on anything. Great car, one of the best showrooms in Milwaukee! or being upsold on anything. Great car, one of the best showrooms in Milwaukee! More
by INSPECTOR60
March 24, 2023
I have my doubts about returning to this dealership for service for my diesel Super Duty. service for my diesel Super Duty. More
by Joe H.
March 23, 2023
Did not go to Lake Ford with the intent of buying a car that day. Had been looking around at cars on the internet for a while and they had one that caught my eye. Christopher was friendly, personable, not that day. Had been looking around at cars on the internet for a while and they had one that caught my eye. Christopher was friendly, personable, not at all pushy and very familiar with Fords and that car in general. While waiting for the details and appraisal for a possible sale we had a nice conversation about a number of common interests. The whole experience was pretty laid back. I bought the car and am very happy so far. Don't generally like dealing with car dealers but this was pretty positive and I felt I got a fair deal. More
by Jnormal
Employees Worked With
March 23, 2023
I originally came for maintenance on my vehicle saw an oil change, tire rotation. Also wanted Jim to look at a sound that my car was making the service department. Figure out everything that was wrong wit oil change, tire rotation. Also wanted Jim to look at a sound that my car was making the service department. Figure out everything that was wrong with my car Jim arrange for my car to get picked up for service and dropped off, which was amazing seeing that I’m on market manager for Associated Bank my schedule is very hectic and I’m at different locations all the time so that came in very handy and convenient. Unfortunately Jim forgot to order the part that I need to fix after the oil change which was under warranty as well. I called him. He told me that he ordered the part that it was on the truck. It was supposed to be delivered next day called him again. The next day part never showed up so I waited and gave them some time. Come to find out. Jim never ordered the part, apparently he no longer works for the company and I was working with the service manager there at Lake Ford and I just felt a ton of inconveniences is within that interaction and already frustrated with jims. Lack of urgency for my car. Jesse did order the car part which came next day under warranty and scheduled me to get that service completed that following day after talking to her finally at the gym no longer works with the company. My frustration with that was that I asked for service pick up and she told me that they no longer do that when I told her to clarify why she then switched it and said that that location would only do a 5 mile radius for service pick up and I asked her to define mad because on the website, it does not say if it’s, a 5 mile radius or not I work in banking I read disclosures it’s something that I do just so I don’t play myself out of service and the website does not say that that’s fine whatever I dropped my car off at 7 AM that day for service I called to make sure that you know the car was completed around 1030. They told me that they cannot release my car to the warranty company since overpayment again I understand that part, but no one disclose that with me when she told me to bring it in for warranty when I talk to Jim about the warranty for this part, no one told me that I couldn’t drive my car while you guys waited for payment. It took me having to call the warranty company to ask what’s taking so long for payment to confirm that the service was completed all and all they were waiting for all the warranty place was white, waiting for Lake ford to send over the official invoice after again calling the service department, telling them what the warranty department was waiting for for payment to be able to pay them for what they put on my car. My car was released within 30 minutes like why is it so hard for that started to be on top of their job. I’m not understanding and I’ve been coming to that location for years now I bought multiple cars from this particular dealership. I refuse to let to any other dealership but now because of this instance and how big of an inconvenience it was a miscommunication with the staff at myself. I don’t even wanna come here anymore. The worst experience I’ve ever had. More
by JaneeJ
March 19, 2023
Worst customer service ever. This place shouldn’t be in business and reviews reflect that. Was rudely told to move vehicle after it took them 1 week to look and it. Constantly ha This place shouldn’t be in business and reviews reflect that. Was rudely told to move vehicle after it took them 1 week to look and it. Constantly had excuses. Will never go back More
by dlawnservice1214
Employees Worked With
March 19, 2023
They’re always so nice, fast and affordable! There parking lot is safe so I feel comfortable leaving my truck there overnight for oil changes or worked on for other things. There parking lot is safe so I feel comfortable leaving my truck there overnight for oil changes or worked on for other things. More
by amberski3321
Employees Worked With
Craig Prochaska, Santiago Anaya, Brian Teitelbaum
