Lake Ford

Service Everyone was has great customer service I was called with updates the service was in a timely manner I would definitely take my vehicle back again for Everyone was has great customer service I was called with updates the service was in a timely manner I would definitely take my vehicle back again for any service needed More

new truck The salesman was able to find the truck I was looking 4 and I was to purchase it the same day. Everything went smooth as can be expected The salesman was able to find the truck I was looking 4 and I was to purchase it the same day. Everything went smooth as can be expected More

Frustrated customer Poor customer service with rep each time I spoke with Caleb I had to escalate to a manager because of lack of communication. Just frustrating Poor customer service with rep each time I spoke with Caleb I had to escalate to a manager because of lack of communication. Just frustrating More

Rare car find So normally I do not go to Ford Dealerships looking for a vehicle. I found Derrick my salesman to be very polite and patient as I worked with my finan So normally I do not go to Ford Dealerships looking for a vehicle. I found Derrick my salesman to be very polite and patient as I worked with my financial institution to secure financing. He complied well with my special requests and helped us take some cool photos of the incoming and outgoing vehicles. Some things I would have liked to see were the actual cash valuation on my trade in. The initial offering was exactly what I told them I owed on the trade in. Also I did not care for the finance manager pressuring me to finance through them as I already intended to work with my bank. Overall the deal did go through seamlessly. I may have been more inclined to buy certain protection plans also if they had presented them prior to closing where I could finance them. More

Highly recommend AJ Would definitely buy from AJ again. Hate car shopping. Been to dealer after dealer the last few weeks. Couldnt stand most of the sales people I dealt Would definitely buy from AJ again. Hate car shopping. Been to dealer after dealer the last few weeks. Couldnt stand most of the sales people I dealt with. AJ deserves credit for his excellent service. More

Good sales experience Derrick was knowledgeable about what he was selling. He was very communicative and never made me feel pressured. The staff at the dealership was fr Derrick was knowledgeable about what he was selling. He was very communicative and never made me feel pressured. The staff at the dealership was friendly More

Great job by all involved Was pleased with expedient service. Performed oil change, replaced tires and balanced...all in great time. Staff was personable and very friendly. Was pleased with expedient service. Performed oil change, replaced tires and balanced...all in great time. Staff was personable and very friendly. Would recommend to anybody. More

Oil change Chad is a really good rep. In the voicemail he left me initially I was offered a comp oil change, I ended up paying for the service, but that's fine. Chad is a really good rep. In the voicemail he left me initially I was offered a comp oil change, I ended up paying for the service, but that's fine. My car is making a buzzing sound, the techs THINK it's the wheel bearing. I have to look into it more More

Quick oil change and rotation Great service my only issue is they never give my vehicle a wash which is advertised as included with any service my truck has been there 3 times this Great service my only issue is they never give my vehicle a wash which is advertised as included with any service my truck has been there 3 times this year and didn’t get one wash yet More

Unhappy Horrible customer service with particular Rep, no follow up, he was impatient and my vehicle had to be returned back to service due to malfunctioning Horrible customer service with particular Rep, no follow up, he was impatient and my vehicle had to be returned back to service due to malfunctioning More