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Lake Ford

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.4
4,006 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,006 reviews

May 03, 2023

Brian, he was average. If I hadn’t been in the market for a newer car, me and Brian would’ve bumped heads about price. More

by johncastro.4514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Garcia, Brian Teitelbaum
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May 01, 2023

Beautiful decorations but Not good customer service, need to improve and retrain staff because some of them are lost and do not explain contracts correctly. Also, need better technicians for sure. More

by Omayra Galarza, Juan Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristal 0 stars, very unprofessional person and she posed as a manager to threaten
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Jun 12, 2023 -

Lake Ford responded

Thank you for sharing your feedback about your experience with us. We apologize for the shortcomings you encountered in terms of customer service, staff knowledge, and technician expertise. Providing exceptional customer service is a top priority for us, and we deeply regret any dissatisfaction caused. We understand the importance of clear and accurate contract explanations, and we apologize for any confusion or misunderstanding that occurred in this regard. Rest assured, we will take your feedback seriously and provide additional training to our staff to ensure that all team members are well-informed and capable of effectively communicating contract details to our valued customers. Furthermore, we acknowledge your concerns about our technicians. We constantly strive to maintain a highly skilled and knowledgeable technical team, and we apologize if your experience did not meet your expectations. We will investigate this matter further to identify any areas that require improvement and take appropriate action to enhance the expertise and capabilities of our technicians. We genuinely value your feedback as it allows us to identify areas for growth and make necessary changes to deliver a better customer experience. Your satisfaction is important to us, and we would appreciate the opportunity to address your concerns personally. Please reach out to us directly at 415-281-6100 so that we can discuss your experience in more detail and work towards a resolution. Once again, we apologize for any inconvenience caused, and we thank you for bringing these issues to our attention. We are committed to continuously improving our customer service and technical expertise, and we hope to have the chance to serve you better in the future

May 01, 2023

Delivery was fine, except finding out the vehicle only came with one smart key remote! Was told a new one would be $400.00 and they were on back order. WOW no help there at all. Brandon comes through! It More

by afamet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 28, 2023

The service was great they diagnosed and fixed my tailgate which was dropping open occasionally and changed my oil and filter and rotated my tires and replaced 6 lug nuts Only took about hour and ha More

by fbsbrb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Brian Teitelbaum
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April 28, 2023

Never deal with them before but you know what now I'm I'll be glad to deal over there place for me to go to get my car fixed maybe buy a new car next month More

by maldonadomanuelh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska
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April 27, 2023

Very professional and they did a great job keeping me up to date with the progress of my vehicle. Also had a great cutesy car snd really appreciated that. Plus the work on the vehicle is excellent, can not More

by Kdb4161008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gena Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allyson Gritzuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 27, 2023

He was very pleasant and courteous. He explained everything and was thorough and complete. Great job! More

by Judypope828
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska
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April 27, 2023

The service was amazing. Got it done in less than an hour even washed my car. More

by Samuel.burns3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 26, 2023

Always professional, on time and respectful of property. No No No no no no no More

by stephanier3
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum, Brian Teitelbaum
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April 26, 2023

Everything went great. My service was completed in a timely manner.I would recommend Lake Ford for sales and service. More

by wzynel
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Craig Prochaska
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