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Lake Ford

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.4
4,006 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,006 reviews

May 10, 2023

The service was great. I would recommend lake Ford to anyone for good service. and fair pricing More

by trodney4665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Brian Teitelbaum
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May 09, 2023

Always great service! Craig was very helpful and kept me informed on my vehicles progress! More

by gvillarreal122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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May 09, 2023

It was a great experience I dropped my jeep off for servicing they finished fast and they even washed my jeep ! More

by shonnatwilley6522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2023

Excellent service, customer attention, detailed recommended services for my car, was done in the promised time More

by edgalvan272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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May 08, 2023

I was quoted a price telling me that they found the problem and once I agreed to pay, they told me it would need additional work done that would cost me close to $2400 More

by Maurice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Lake Ford responded

Thank you for taking the time to share your experience. We apologize for any confusion or inconvenience you may have faced regarding the pricing of the additional work required for your vehicle. We understand that unexpected costs can be frustrating, and we sincerely apologize for any miscommunication that may have occurred. We strive to provide transparent and accurate pricing information to our customers. We regret that there seems to have been a discrepancy between the initial quote and the final cost you were presented with. Our team will thoroughly investigate this matter to ensure that such situations are addressed and resolved promptly. We value your feedback and would appreciate the opportunity to rectify the situation. Please reach out to our management team, and we will work with you to find a suitable resolution. Your satisfaction is important to us, and we want to ensure that you are content with the service provided. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We remain committed to delivering high-quality service to all our customers, and we will take the necessary steps to improve our communication and avoid similar issues in the future. Thank you for bringing this matter to our attention.

May 07, 2023

They have been great to me every time I get my Fusion serviced there. The cost exceeds that of non-licensed shops of course, but I believe their service to be superior. More

by jwheaton57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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May 06, 2023

Surprise surprise, another expensive dealership. The hood latch on my car was bound up so I was forced to take it in, but $500 to replace a battery? xxxxing criminally expensive. More

by JC
Recommend Dealer
No
Employees Worked With
Craig Prochaska, Brian Teitelbaum
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Jun 14, 2023 -

Lake Ford responded

I'm sorry to hear that you were unhappy with the cost of replacing your battery. I understand that $500 may seem like a lot of money, but there are a few factors that can contribute to the cost of a battery replacement. First, the cost of batteries has been increasing in recent years. This is due to a number of factors, including the rising cost of materials and the increasing complexity of some replacements. Second, the type of battery you choose can also affect the cost. Some batteries are more expensive than others, depending on their features and performance. Finally, the cost of labor can also vary depending on additional repairs. It's possible that additional services were performed during your visit that may have contributed to the increased charges. We'd be happy to review the charges with you and explain what services were performed. You can contact us at 414-281-6100 to review the charges. I understand that you may be frustrated with the cost of the service, but I hope you understand that there are a number of factors that can contribute to the cost. If you have any further questions or concerns, please don't hesitate to contact us.

May 06, 2023

Really professional attended us right when we walked in and made me and my wife feel comfortable really appreciate there work. More

by martinez.porfirio0307
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Meiselwitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Garcia
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May 05, 2023

Had problems the last few times but this time went great hope you keep the good work going More

by krissys78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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May 04, 2023

My service was fast and convenient. The programming for n my Jew didn’t take as long as I thought very happy with my service . More

by edgardlopez68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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