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Lake Ford

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.4
4,003 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,003 reviews

June 14, 2023

U will never go to this dealership again for car services !!! Had my car for 5 days didn't get xxxx done. More

by king_edward_v1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont remember
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Jun 15, 2023 -

Lake Ford responded

Thank you for sharing your feedback with us. We regret to hear about your dissatisfaction with the service you received at our dealership. We apologize for any inconvenience caused by the delay in completing the necessary work on your car. We understand that having your car for five days without completing the required service is frustrating, and we apologize for falling short of your expectations. Our goal is to provide efficient and timely service to all our customers, and we regret that we did not meet that standard in your case. We would appreciate the opportunity to investigate this matter further and address any outstanding concerns you may have. If you could kindly provide us with more specific details about the service that was not completed, it would greatly assist us in understanding the situation and finding a suitable resolution. Customer satisfaction is our top priority, and we want to ensure that we rectify any issues you experienced. We value your business and hope to have the chance to regain your trust in the future. Please feel free to reach out to our management team directly so that we can address your concerns and work towards a satisfactory resolution.

June 14, 2023

Was supposed to take a couple of days to do 2 recall items. They were done the same day. Very pleased with the time and the work. More

by LONESOMESTALLION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Brian Teitelbaum
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June 14, 2023

A great experience. Jieana gave us a call as soon as the vehicle was added to inventory at which time we took it for a test drive. Everyone we dealt with at Lake Ford wa More

by 5631GOMB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Baumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Strickling, *****, Jieana Harb
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June 12, 2023

I continue to use Lake Ford because of their team. This team is very attentive to you and your needs, they make it personal when other dealerships or even other companies don’t take the time to do so More

by RafaelCetina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Strickling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Baumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, J.J. Pucel
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June 12, 2023

My experience with lake Ford was ok Craig was nice Job was done to my perfection More

by DESPITZ1
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Craig Prochaska
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June 12, 2023

JJ was insanely helpful and I felt comfortable with the whole process, including my trade-in. Will definitely recommend to friends and family looking for a car or truck. I’d say this was the fastest pr More

by phil.c
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J.J. Pucel
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June 12, 2023

Unfortunately, what I thought was a quik fix turned into a Tues thru Friday appt. Two employees called in sick the day scheduled , next a part was unavailable , then it was discovered a different part neede More

by carolkasten0901
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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June 12, 2023

The service was great. My appointment was scheduled for June 16 and I was a week early arriving on June 9th. Brian said it would be no problem to fit our car into that days More

by Skiumah10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
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June 11, 2023

Easy appointment setup , open appointment times available , quick responses to questions asked. Doctors of Car Maintenance. More

by Helenag4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
Report | Print
June 10, 2023

My car had to be towed in as I broke down while traveling home and this was one of the place’s recommended. It took way too long, I understand people have appointments but it shouldn’t take 4 days to figure More

by Epm15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Teitelbaum
Report | Print
Jun 15, 2023 -

Lake Ford responded

We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconveniences and frustrations you encountered during your recent visit to our dealership. We understand that being stranded while traveling can be a stressful situation, and we regret that we were not able to provide you with a prompt resolution. The extended duration it took to diagnose the problem with your car is not reflective of the level of service we aim to provide. We apologize for any inconvenience caused by the delay, especially considering the potential challenges it may have presented if you were from out of the area or had children with you. We understand the importance of efficient communication and timely repairs in such circumstances. Furthermore, we apologize for any miscommunication or lack of clarity in our communication. It is our responsibility to keep our customers informed throughout the repair process, and we regret that there were shortcomings in this aspect. We apologize for any sassiness or frustration exhibited by one of our employees during your conversation. We will address this issue internally and provide additional training to ensure our staff members maintain professionalism and courtesy at all times. Regarding the initial diagnosis of low coolant without leaks, we apologize for the confusion caused. Coolant loss without visible leaks is indeed a valid concern, and we regret that we were unable to provide a satisfactory explanation at the time. We strive to provide accurate and informative responses to our customers' inquiries, and we apologize for falling short of this standard. We understand your frustration and acknowledge that you were considering taking your car elsewhere due to the communication and time-related challenges you faced. We genuinely apologize for this experience and assure you that we are taking your feedback seriously. We value your business and would appreciate the opportunity to regain your trust. If there are any outstanding issues or if you would like to discuss your concerns further, please do not hesitate to reach out to our management team directly. We are committed to resolving any remaining concerns and ensuring your satisfaction. Thank you for bringing these matters to our attention. We appreciate your feedback, as it helps us improve our processes and provide better service to our customers.

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