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Lake Ford

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.4
4,003 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,003 reviews

June 23, 2023

Everyone was atttentive to questions and very respectful of my time. I came back 4 days later to have a small blemish repaired in a leather seat. That appointment was completely arranged by Ryan and the exp More

by rtd1973
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Van Hecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Garcia
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June 23, 2023

Every on was great and very helpful, they answered all my questions. Would recommend anyone to stop in and check them out. Ask for Edwin More

by jetblack53218
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Garcia, Edwin Silva
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June 22, 2023

The staff was great and the body shop made my equinox look brand new was worth the wait More

by davidgalaszewski
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gena Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allyson Gritzuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 22, 2023

Good job by staff and crew members. I will be returning to the dealership for further work More

by youngmightyjoe51
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
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June 22, 2023

My apologies I didn't realize the tires had been rotated. And it was washed More

by youngmightyjoe51
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
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June 22, 2023

Great service. Easy to schedule and good communication. It was done faster than expected and the car being washed was a nice bonus. Thanks! More

by THORPEDO88
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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June 20, 2023

Very good service, fixed the recalls out on my vehicle. This thing has a weird word counter. I have a really cute dog? My favorite musician is Taylor Swift. My ball python and pac-man frog are cute too. Ho More

by no
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 19, 2023

Bought a truck from here and it was not detailed well. They did take the truck and have the seats redone to clean them up. It also had a chipped/cracked windshield they told me they would have fixed and More

by rev6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick Strickling
2.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Meiselwitz
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Lake Ford responded

Thank you for sharing your feedback regarding your recent truck purchase from our dealership. We sincerely apologize for the issues you have encountered and understand your disappointment. We apologize for the initial lack of detail in cleaning the truck. We appreciate your patience as we took the necessary steps to have the seats redone to ensure a cleaner interior. However, we understand that the chipped/cracked windshield has been a source of frustration for you. We apologize for the delay in replacing or repairing the windshield. We have been actively working to schedule the repair with our glass company. Unfortunately, their availability has been limited, causing delays in resolving the issue. We understand your suggestion of utilizing another glass company, but due to contractual obligations and warranty considerations, we are unable to proceed with an alternative provider. We want to assure you that we take your concerns seriously and are actively working to address the situation promptly. We understand your disappointment with the extended timeframe and the lack of timely communication. We apologize for any inconvenience caused by the delayed return phone calls. We appreciate your understanding and would like to assure you that we are committed to resolving this matter to your satisfaction. We will continue our efforts to schedule the windshield repair as soon as possible. We apologize for any inconvenience caused and appreciate your patience during this process. We value your feedback and appreciate the opportunity to make things right.

June 16, 2023

I've had my car for a couple weeks now, and no issues have arisen. I am pleased with the service and process of purchasing this vehicle. I have not yet needed to resolve any issues with this vehicle, nor More

by darrellmcquay6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec Van Hecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Jankowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 15, 2023

Had a 7:45AM APPOINTMENT for 3 simple but important things that should have only taken a few hours. I got a message at 4:15PM identifying other things that I might want to have done. After some back an More

by s7tryon
Recommend Dealer
No
Employees Worked With
Craig Prochaska, Craig Prochaska
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Jun 15, 2023 -

Lake Ford responded

Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience and frustration you faced during your visit. We understand the importance of honoring appointments and ensuring efficient service, and we deeply regret that we did not meet your expectations in this regard. It is disheartening to hear that your scheduled appointment did not proceed as planned. We understand the value of your time, especially considering that you specifically took the day off to accommodate the appointment. We apologize for any financial loss you incurred due to the extended duration of the service. The delayed communication and the discovery of additional work during the day were not handled as efficiently as they should have been. We apologize for any inconvenience caused by the back and forth and the delay in starting the initial work you scheduled your appointment for. We will address these issues internally and improve our communication processes to ensure timely updates and better coordination with our customers. Once again, we sincerely apologize for the inconvenience caused. We appreciate your understanding and hope to regain your trust in the future. Thank you for your patience and for bringing these matters to our attention.

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