Lake Ford

I think they have been very good, however lately I have felt rushed and that I’m only going to get the bare minimum of service. I believe each time that this could improve though. There are several great felt rushed and that I’m only going to get the bare minimum of service. I believe each time that this could improve though. There are several great employees. More

I purchased a used F-150 last week from this dealership. It’s gold certified and thought everything would be good…almost nothing went the way I was expecting. Edwin, my salesman was the only exception. He w It’s gold certified and thought everything would be good…almost nothing went the way I was expecting. Edwin, my salesman was the only exception. He was great to work with. I put $500 down to hold the vehicle and wasn’t able to come look at it for a few days. On the test drive, the car wasn’t cleaned at all, even though they had plenty of time to even do a quick cleanup on it. Even when I took delivery, it wasn’t very clean…probably because the detailer was rushed to get it done. My trade in vehicle wasn’t perfect, but they gave me an extremely low trade allowance without explanation. I was preapproved for the loan, but when I was signing papers, they couldn’t use it, they could only give me another bank for a higher rate. Again, without explanation, but the F&I manager did fling the preapproval back at my wife. A Gold Certified Ford is supposed to include a free Carfax report, and 3 month trial for XM radio, which I did not get, and didn’t know I was supposed to get into i looked up on the Ford website, because I didn’t receive any paperwork stating it was included with the certified vehicle. My biggest problem is I noticed when I got home that there were some sizable and DEEP gouges in the sidewalk one of the tires. Like, big enough to fit your pinky in. I sent Edwin pictures, and they used car manager called back. He wanted me to bring it in to get looked at, so I did today, only to find out their “technician” said it was safe… I’ve been doing auto repair professionally since 1998, and anyone else who knows anything about tires knows that gouges (or any damage) in a sidewall can not be repaired. The tire is junk. And they won’t do anything about it. I ended up walking out because I was so upset I was shaking after the used car manager only told me “I understand your frustration”. I also noticed yesterday that the right rear corner of the truck sat down a little lower than the other side. I unbolted the shock, and there is zero compression or rebound in the shock...so that needs to be replaced also. Nice job on the 172 point inspection guys. More

I never received the phone call I asked before the repairs were completed. Also, I question whether the alignment was even performed. After paying for and picking up the car, I told the service adviso repairs were completed. Also, I question whether the alignment was even performed. After paying for and picking up the car, I told the service advisor it was still driving the same and asked him for the before and after settings report, to which the advisor said “they threw it away” leaving me with no way to be sure the alignment was even performed. I am unhappy with the service I received during this visit and will be contacting the department to discuss further. More

They missed the lug nuts swelling, didn't seem to want to do my brakes when I asked. Told me the issue was fixed but wasn't. Lugs could not be removed with 100+ lbs of force and caused me to break 2 tire iro do my brakes when I asked. Told me the issue was fixed but wasn't. Lugs could not be removed with 100+ lbs of force and caused me to break 2 tire irons. I asked them to take them off by hand but did so with their impact wrench and told me there was nothing wrong. They did however replace the lugs in lieu of tire irons breaking. Though couldn't tell me the brand and said they'd follow up the next day with info but never got a call back. Not sure I'll trust taking my car back as I've wasted far too much of my time dealing with this oversight/ mistake. More

The customer service is good they try to help me yesterday But the salesman was not helpful he just trying to make the deal done without think about his customer he can trick you just to finish th yesterday But the salesman was not helpful he just trying to make the deal done without think about his customer he can trick you just to finish the deal after I purchase the truck just to give me the key I took the car wasn’t clean and smell cigarettes come from air condition and then when I asked him why he didn’t give me details for the car he said oh OK do you want to me clean it for you? He told me that 10 second before I leave I call him two times after to ask for copy from insurance cover for me at registration or bill of sales. He said they will answer you back and he didn’t. I called him three times after he didn’t answer and he didn’t call me back. That’s why I went yesterday to the dealership finish my all my stuff and of course without details but the customer service was helpful yesterday which is a good point . Today they called me the customer service I think they didn’t like the my review so they canceled the order for the broken seat and the agent told me it’s cost 1370$ to get a new one and we can’t do it it’s weird because I have warranty for the car and they told me anything they are responsible But I think they doesn’t care about the company name or reputation for their Dealership More