Lake Elsinore Chrysler Dodge Jeep Ram

Fraudulent Dealership I am granting a poor review for 2 reasons: 1) Suspicious dealership relations with fraudulent insurance brokers 2) Inhumane business practice of Pau I am granting a poor review for 2 reasons: 1) Suspicious dealership relations with fraudulent insurance brokers 2) Inhumane business practice of Paul (Sales Manager) 1) I purchased a Jeep Wrangler in March 2015 by salesman Cameron Cole who provided me contact information for a "buddy" insurance broker at time of final transaction. This broker charged my credit card for Metlife car insurance and gave me an insurance card with policy number. 1 month later I called Metlife to inquire about monthly payment and they informed me that the policy number does not exist and they are unaware of this insurance broker. 2) At time of final sales transaction for purchase of the Jeep Wrangler, I was verbally granted 2 years of free oil changes. I verbally confirmed this deal with Cameron (salesman) and Joel (Finance Manager) and asked for verification that this deal was placed in their system to which they both responded "yes". At time of first oil change, I was told by the service dept that my free oil changes are not in the system. I went to Paul (sales manager) and informed him of this situation, and he without bothering to look it up responded "You don't have a contract for free oil changes". I asked him to consult Cameron and Joel who promised me this deal and he replied simply with "They answer to me". I found the hard copy of my 2 year free oil change contract and presented it to the dealership finally acknowledging the deal. This place is unjust. Don't do business with them. Fair warning. More

Excellent Customer Service Bought a 2014 Charger in the beginning of this month. Amber made it so simple that she had the car washed gassed up and parked out front waiting for Bought a 2014 Charger in the beginning of this month. Amber made it so simple that she had the car washed gassed up and parked out front waiting for me to get there. Sorry for being super picky but THANK YOU for putting up with my wants and must haves. I have since brought the vehicle in for service and Ryan took great care of me. Thanks guys. Will see you soon!! More

Great Service Center! Bought a new Charger from this dealership and have since brought it in for service. Ryan took care of me and kept me in the loop throughout the proce Bought a new Charger from this dealership and have since brought it in for service. Ryan took care of me and kept me in the loop throughout the process. Thanks guys. More