Lake Elsinore Chrysler Dodge Jeep Ram

Amazing service My car was totalled. I am so excited and Happy with my new 300. Shannon Ray you are amazing and realky cared what I needed and wanted you listened and My car was totalled. I am so excited and Happy with my new 300. Shannon Ray you are amazing and realky cared what I needed and wanted you listened and understood and helped. You just can't find service like that anymore! Thank you so much from the bottom of my heart! More

Total lack of competence and service Disappointed in service after runaround and failed promises and add complete incompetence and thats how they deal with you and try to reach someone on Disappointed in service after runaround and failed promises and add complete incompetence and thats how they deal with you and try to reach someone on the phone 4 days calling 10 to 20 times each day. Well i think I will go somewhere else to buy my next car More

Absolutely incompetent internet sales team Absolutely the most incompetent internet sales team I've ever encountered. I begged to buy a vehicle, agreed to a price and simply could not get them Absolutely the most incompetent internet sales team I've ever encountered. I begged to buy a vehicle, agreed to a price and simply could not get them to return a call or text. I had to withdraw the offer and found one just like it for same price down the street. These people have terrible reviews and I'm on that bandwagon. More

DO NOT Enter I would give NEGATIVE -5 stars and a CAUTION -BEWARE -DO NOT ENTER - worst most stressful experience still trying to get my $1300 deposit refund I would give NEGATIVE -5 stars and a CAUTION -BEWARE -DO NOT ENTER - worst most stressful experience still trying to get my $1300 deposit refund I was told I would recieve in two days when I returned the car . It has now been 20 days of texting and begging them for my money . Had a phone conversation with Alley who stated she was waiting on an email from my cosigner which was not a true statement and very rudely hung up on me. I never received the phone call from the manager when Roxy from online sales said ' let me cut you off because I don't Handel those issues. After asking Kayle or Kayla from financing to let me talk to management she transferred me to JP Who said he was the owners son only to have him laugh and giggle when I broke down crying and expressed what I thought of them. I could go on and on about everything they've done to me and yet the main thing is I have not received my money. More

"Best service hands down" whether i plan ahead and make an appointment, or just pop in, they always treat me the same, i know i will be made to feel comfortable and taken care whether i plan ahead and make an appointment, or just pop in, they always treat me the same, i know i will be made to feel comfortable and taken care of in a timely fashion. Justine in the service dept. is the best, always on her game, if she doesn't know the answer to a question, she will go above and beyond to get it. The place is always kept clean, and the rest of the staff is always so friendly with me, i think the last time i counted 8 different "hello how are you's" glad to see there"s still a place to go that appreciates my business. More

Lack of integrity We spoke with with a sales rep Jean Paul or "JP" over the phone and worked out a deal. We were told to come down and sign the paperwork and they would We spoke with with a sales rep Jean Paul or "JP" over the phone and worked out a deal. We were told to come down and sign the paperwork and they would hold the car for as long as it took. In the 60 minutes it took to drive there they sold the car to someone else. Then they tried to sell us a car with more miles and less features for $2,000 more. Complete lack of integrity. More

Bait and Switch I showed up to work a deal on a vehicle that I called and verified they had and after I test drove it and was ready to do paperwork another sales rep I showed up to work a deal on a vehicle that I called and verified they had and after I test drove it and was ready to do paperwork another sales rep grabbed the keys and said he sold it while we were test driving it. Then offered to sell me a new car. Very dishonest dealer. More

There service department sucks When you bring a truck in for service you expect your truck to be fixed. There's service writer Joel is a lying sack of s***. I brought my truck back When you bring a truck in for service you expect your truck to be fixed. There's service writer Joel is a lying sack of s***. I brought my truck back 4 times for the same issues he kept telling me there's nothing wrong with my truck when I can't start my truck there's a problem. And then when you call in to tell him that the problem done and that they need to send a service technician down to verify that I'm telling the truth he doesn't return your call. This place would be a helluva lot better without Joel. More

SERVICE SUCKS!!! I DROPPED OFF MY JEEP FOR AN OIL CHANGE AND THE NEXT DAY I GOT A CALL LETTING ME KNOW THAT MY CAR HAS A RECALL AND SOMETHING BENT ON MY LEFT LOWET FRO I DROPPED OFF MY JEEP FOR AN OIL CHANGE AND THE NEXT DAY I GOT A CALL LETTING ME KNOW THAT MY CAR HAS A RECALL AND SOMETHING BENT ON MY LEFT LOWET FRONT CONTROL ARM, BUT NOT TO WORRY BECAUSE THEY WILL TAKE CARE OF IT. **NOW 2 WEEKS LATER I PICKED UP MY JEEP BECAUSE THEY ONLY HAD THE CHANCE TO CHANGE THE OIL BUT HAVE NOT GOT THE CHANCE TO FIX THE RECALL NOR MY AXEL** TERRIBLE WAY TO RUN BUSINESS! COME ON GUYZ, STEP IT UP A NOTCH More

Horrible, dishonest dealer This was the third time going to the dealer. Shame on me for going back. First time, we went back and forth and we did not come to an agreement on This was the third time going to the dealer. Shame on me for going back. First time, we went back and forth and we did not come to an agreement on the price, so we left. NO Problem! Three days later they called us and said come on in we will work out a deal. We went back and they were trying to give us a different car and lying to us saying it was the same one. I left super upset, that they thought we were stupid and not going to find out. Third and last time we went back this weekend because they had the car we wanted in the newspaper, on sale for Labor Day. It was on sale for $24,500 including numerous rebates. We went in and they seemed eager to sell, and they said yes we still have the car on sale and lets work something out. We filled out an application and once they saw our credit and how much we made they were super pushy about financing with them, when we were already preapproved by our bank. They told us that the ad in the newspaper was a misprint and they could not give us that price. They also said that some of the rebates had expired. WHAT, HELLO, THE AD JUST CAME OUT THAT MORNING! But if we went with them for financing they might be able to do something. OMG, they are horrible! They lie, they think they can trick people. They are not honest. Nick, is a young puppet, he tells you what they tell him. Ron is trying to swindle people out of any deal. Its never a straight answer. However JD or JB or whatever his name is was the worst. He treats you like your are stupid and tries to confuse you with his stupid explanations. Never a straight answer and pushy as xxxx. I am warning all of you, stay away from this dealer. They are not honest. I don’t know how they stay in business with people like that. I am not giving my money to people like that. I hope the owner of this dealership knows what horrible service they are giving the working folks like myself. More