Lake Elsinore Chrysler Dodge Jeep Ram

I was helped by Taylor and she was very helpful and friendly. Had all the answers for all my questions. friendly. Had all the answers for all my questions. More

This dealership was great. Oscar in the service department was extremely helpful and had the best customer service. Oscar in the service department was extremely helpful and had the best customer service. More

Jeffrey was great. He was very knowledgeable and honest I would go to any dealership he works at. He was very knowledgeable and honest I would go to any dealership he works at. More

Great customer service. They made everything very seamless and straightforward. All were, friendly, trustworthy and accommodating. They made everything very seamless and straightforward. All were, friendly, trustworthy and accommodating. More

Awesomeness. He was extremely helpful and I could tell her really wanted to help us. He was extremely helpful and I could tell her really wanted to help us. More

I went there skeptical that I would get a solution because my vehicle was out of warranty, but Tony and the Service department was awesome and went above and beyond. I was pleasantly surprised how fas because my vehicle was out of warranty, but Tony and the Service department was awesome and went above and beyond. I was pleasantly surprised how fast and easy my issue was resolved. More

Vehicle was brought in for several issues one being a recall it was brought in on July 14th and not returned Tell October 6. After several attempts trying to reach out to the service manager measure an recall it was brought in on July 14th and not returned Tell October 6. After several attempts trying to reach out to the service manager measure and the service advisor we got nowhere they kept ordering the wrong parts they kept telling us wrong dates they were very unprofessional and disrespectful. Got to the point where we had to contact our corporate office pedder I'm Hemet at 951492400. Blasted an email to all the CEO's and directors and directors that was the only way we got someone to call us back immediately and reach out to the dealer directly.. Tim at the corporate office did an excellent job reaching out to the service manager in the general manager and resolved it for us within a week in a week it's unfortunate that this dealership lacks dealership locks respect and professionalism and their delay is extreme to the point that we had to wait almost 3 months. More

Unworthy of even a one star review! I have owned nine Dodge/Jeep/Rams in my lifetime.... most of which were purchased from and serviced at Lake Elsinore CDJR. Never before had I been I have owned nine Dodge/Jeep/Rams in my lifetime.... most of which were purchased from and serviced at Lake Elsinore CDJR. Never before had I been treated with such unprofessionalism as with my current experience with the service department. In June, I had an oil change and tire rotation completed to my satisfaction. At that time, I inquired about a recent recall on my Ram 1500 (seatbelt related). I was told the part was not yet available and that I should call back in a couple weeks. I called and made an appointment to have the recall attended to on June 27th. On that date I dropped off my vehicle. The part was not ordered for another nine days on July 5th. At that time I was told my vehicle would be ready on July 14th. Through the 14th I had not received a call about the vehicle. As a matter of fact, I called multiple times and no one is able to find any associate (not even Nathan Howard, the associate assigned to my vehicle) familiar with my service request leading me to the impression no one at the dealership knew where my vehicle was. Lake Elsinore CDJR retained my vehicle for 22 days to complete a service scheduled for June 27th. Many phone calls went unanswered. Appointments to have calls returned were missed. Service Manager Don Palmer finally called me back following my email to the dealership’s General Manager. In addition, when I dropped off the vehicle on June 27th, I also asked that my cruise control be attended to. The service department assured me that it was covered under warranty and that I would be responsible for the $100 deductible. Nathan Howard called me a few days later and told me the cruise control service would be some figure over $600 and that it was not covered under any warranty. I refused service on the cruise control and was told I would be responsible for the $185 diagnostic fee. I reminded Nathan I would have never asked for the diagnosis had I known none of it was covered under warranty. My vehicle was picked up on July 18th. The service department is unworthy of even a one star review. When my vehicle was finally delivered, it was completely filthy. Even seeing through the windshield was difficult. Is this how Lake Elsinore CDJR makes their customer a priority? No attention to any detail or customer satisfaction was attempted. Ironically, as I was waiting to pick up my vehicle, another gentleman was dealing with the same issue with another service associate. I’m still waiting for the dealership General Manager, Mike Gherardi, to respond to my email that directed specific questions to him personally. I will not be returning to this dealership and, instead, drive the extra mileage to go to a dealership in Temecula. More

Absolute worst Dealer for Service. Take your vehicle anywhere else for competent Service. Service Dept Management is a joke. Zero communication, lost paperwork, deceit, rude, and cluel Take your vehicle anywhere else for competent Service. Service Dept Management is a joke. Zero communication, lost paperwork, deceit, rude, and clueless when it comes to respect and just plain common courtesy. More

Went on there website put my information never got a call from dealership. Called following day talk to salesman on Jeep Wrangler that in stock . Salesman get my information again and suppose to call me back from dealership. Called following day talk to salesman on Jeep Wrangler that in stock . Salesman get my information again and suppose to call me back supposedly going to talk to manager never once called me to give me information on vehicle . Sad part a close friend of mine that has worked on these guys car dealership wrapping there high end cars recommend them to me.I never once got call back bad business from these guys, I see why they have bad ratings and from what there doing advertising a price on a vehicle and giving a different price to consumers is a red flag .I highly don’t recommend anyone to give these guys a chance especially they a small stealership and have don’t care for customers. More