Lake Elsinore Chrysler Dodge Jeep Ram
Lake Elsinore, CA
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While the service agent was excellent, my experience with the service left much to be desired. This review aims to highlight the disparity between the exceptional customer service provided by the agent and t the service left much to be desired. This review aims to highlight the disparity between the exceptional customer service provided by the agent and the ongoing diagnostic issues I faced. my satisfaction quickly dwindled when it came to the actual mechanic's work. Despite visiting the auto service center twice before, the problem with my vehicle had not been properly diagnosed I have now replaced my main battery and the auto start stop battery costing me nearly $1000. Now I have to return for a 3rd time. Did they offer to pick up my truck, no, instead gave me the next available appt 2 days out and asked me to use my insurance to tow it in. WOW. This was extremely frustrating and disappointing, as I had expected their experienced mechanics to identify and fix the issue efficiently at least on the 2nd visit More
Ricky was excellent and made the transaction straightforward and was a big help. He sent me good pics of the car before anything was posted online and was knowledgeable and helpful throughout th straightforward and was a big help. He sent me good pics of the car before anything was posted online and was knowledgeable and helpful throughout the process. I’ve interacted with a few salespeople at car dealerships and Ricky is one of the best. The entire dealership experience was also top notch. More