Lake Elsinore Chrysler Dodge Jeep Ram
Lake Elsinore, CA
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Two and a half months to make a seat belt and radio repair. No updates from shop. No calls or text to let me know what was going on. It takes more than 20 mins to talk to someone only to be put on hold repair. No updates from shop. No calls or text to let me know what was going on. It takes more than 20 mins to talk to someone only to be put on hold again because no one knew what was going on with my truck. Had to go in personally every week to get an update because no one returned my calls like they said they would. No one knew the status of my truck. They all said no notes were made in the computer for my truck and did not know what was supposed to be repaired. Manager Tony Scalero did not know the status of my truck. He gave me empty promises to call back and have the truck ready by Monday for almost a four Mondays. David and Logan ended up helping me out and giving me the status of my truck. More
Keith was a pleasure to deal with. Concise, to the point. Didn't deal with 17 trips back and forth w the manager. Made an offer I felt good about. They accepted. Concise, to the point. Didn't deal with 17 trips back and forth w the manager. Made an offer I felt good about. They accepted. More
Had a great experience working with service advisor-Denise. Will continue to come back to this dealership due to the great customer service she provides. advisor-Denise. Will continue to come back to this dealership due to the great customer service she provides. More
No attention to detail, was told one thing and received a different service all together. Last of time. Remnants of oil change in the inside of my vehicle, no car wash, no summary of service. I didn’t rea different service all together. Last of time. Remnants of oil change in the inside of my vehicle, no car wash, no summary of service. I didn’t realize what I paid for until I reviewed the receipt. More