Lake Elsinore Chrysler Dodge Jeep Ram
Lake Elsinore, CA
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I brought our Jeep Wrangler in for a recall. Was told that the alignment was covered in the recall. When the service advisor called to say the recall was complete he stated I have bad news the Was told that the alignment was covered in the recall. When the service advisor called to say the recall was complete he stated I have bad news the alignment is not covered. I asked why would he tell us that twice that it was covered and come back and say it wasn't. He said he made a mistake. When my husband picked the jeep up the service advisor told my husband the recall didn't have to be done as it had an after market lift on it. When my husband showed me the paperwork after bringing the jeep home it states on the paperwork the recall was performed. So they lied. More
I love bringing my vehicle to Lake Elsinore Chrysler Dodge Jeep and RAM. They have always provided me with exceptional service and I am happy to recommend them to anyone I know. I am always satisfied wi Dodge Jeep and RAM. They have always provided me with exceptional service and I am happy to recommend them to anyone I know. I am always satisfied with how quickly and diligently my services are provided and how wonderful and professional all of the representatives are. I will continue to come to CDJR for all future service and vehicle needs. More
I brought our Wrangler diesel in for an oil change without an appointment and they took care of it without protest. They washed the vehicle and quoted a great price for 4future oil changes and tire ro without an appointment and they took care of it without protest. They washed the vehicle and quoted a great price for 4future oil changes and tire rotation. They go over and above to satisfy customers and I highly recommend their sales and service departments. More
My wife went to get an oil change with our two year old toddler. After the oil change (which took about an hour and a half with an appointment.) she was asked if she wanted a complimentary car wash, they s toddler. After the oil change (which took about an hour and a half with an appointment.) she was asked if she wanted a complimentary car wash, they said it would only be about 20 minutes, so she said yes. It had already been sound 45 minutes and out toddler was already fussy, so she went to check up on the car. The car was still in the same spot they had left it at with no wash. She then asked what was going on and they said it was already washed. She then showed them that it wasn’t and they apologized and said there was miscommunication between the techs. So unfortunately my wife had to leave with no wash. Not having it washed was not the issue, but waiting the extra 45 minutes for nothing to be done was. Thank you, More
Taylor was excellent. She worked very hard to get the factory to cover an expensive repair due to a fuel pump failure. She was very communicative and always easy to reach. She worked very hard to get the factory to cover an expensive repair due to a fuel pump failure. She was very communicative and always easy to reach. By far the best service rep I've ever had. More
Taylor took great care of my Jeep and I. Time was an issue for me and she did her absolute best to help me out. Great communication, direct diagnostics and helpful recommendations. Time was an issue for me and she did her absolute best to help me out. Great communication, direct diagnostics and helpful recommendations. More