Lake Country Toyota - Service Center

Courteous and willing to work with the customer. Answered all my questions and vehicle returned in good condition Answered all my questions and vehicle returned in good condition More

The staff at Lake Country Toyota is always so friendly and does their best to provide timely and excellent service. The service manager, Tyler, is one of the reasons we continue to do business with Lake and does their best to provide timely and excellent service. The service manager, Tyler, is one of the reasons we continue to do business with Lake Country Toyota. He is awesome!! More

After dropping our vehicle off to be serviced and telling them what the problem was and the noises it was making, the problem did not get fixed. Immediately after picking it up and getting in the car to driv them what the problem was and the noises it was making, the problem did not get fixed. Immediately after picking it up and getting in the car to drive it home, it still made the same noise underneath. We turned around and went back in, they gave us a rental car right away to use. The next day when we picked it back up, they said it was a rock in the breaks. We took the vehicle home and the noise was still there. We called Lakes Country and asked to speak to the service manager, he was not in at the time so we were told the manager would call us back the next day. We never received a phone call back from anyone. They were fully aware we had a 2 week road trip coming up with this vehicle. Due to the issues not being addressed, we are now stranded in Colorado while we wait for our vehicle to get fixed in a shop here. Very unimpressed. More

Very thorough, thoughtful, customer service focused. Communicated clearly about expectations. Very friendly & timely getting the job done. Communicated clearly about expectations. Very friendly & timely getting the job done. More

Great service and respectful service staff and mechanics! I truly appreciate the way they check in with me to make sure I know about any problems and let me make the choice to take care of them. I truly appreciate the way they check in with me to make sure I know about any problems and let me make the choice to take care of them. More

I was early and they were able to take my vehicle in right away! Staff was nice and polite. right away! Staff was nice and polite. More

I was early and they took my truck in right away. Friendly and courteous staff. Friendly and courteous staff. More

Always so accommodating and friendly. Thankful to have them only 50 mi away from our home. Thankful to have them only 50 mi away from our home. More

Appreciate prompt attention to car service, after some mixed up communication. Super frustrated by 4 month wait for car to be delivered and also frustrated that the car only came with one pod, when in th mixed up communication. Super frustrated by 4 month wait for car to be delivered and also frustrated that the car only came with one pod, when in the past there was always to pods included. More

Took cabin air filter out to show me (90% of a 5 minute total task), then said if I want to replace it, it would be over $60. I asked why so much and they said labor costs included. So I said no to replaci total task), then said if I want to replace it, it would be over $60. I asked why so much and they said labor costs included. So I said no to replacing it, meaning they had to spend the final 1 minute to put it back. (I can do it in 5 minutes). Such a horrible deal! I bought a FRAM replacement for under $15. The whole business does not seem as welcoming as the old Lake Country before it was sold. More