Lake Country Toyota - Service Center

I came in for an oil change and to check the status of two recalls. I was told I would probably have to schedule another appointment for the recall. After about 45 minutes the serviceman came out to show two recalls. I was told I would probably have to schedule another appointment for the recall. After about 45 minutes the serviceman came out to show me the air filters. I had the cabin filter replaced. I figured a few more minutes and I’d be on my way. An hour and 15 minutes later still no car. My wife went outside and there was the car…it had been washed and was completely dry! I questioned the cashier and she summoned the serviceman who informed me that they had performed the recalls. That would have been nice to know when he brought out the air filters so at least we could have asked how much longer that might take. If my wife wouldn’t have gone outside, who knows how much longer we would have been sitting there. The car had probably been done for at least 20 or 30 minutes since it was dry from the car wash. TOTALLY UNACCEPTABLE!!! I’ve been a loyal Toyota customer for over 24 years and that’s not how I expect to be treated! More

It was a good experience and very personal. Getting used to this type of car (plug in hybrid) has been a challenge, but I got good support from Shayla and the staff and, like the old dog, I'm Getting used to this type of car (plug in hybrid) has been a challenge, but I got good support from Shayla and the staff and, like the old dog, I'm learning new tricks. A bit more help and advice on the Federal Tax Deduction (or lack thereof) would have been helpful and cost you one star. More

The service people and mechanics go above and beyond at this dealership. I had a routine rotation and recall check. They noticed mud on my pickup and the mechanic power washed my vehicle. This place makes this dealership. I had a routine rotation and recall check. They noticed mud on my pickup and the mechanic power washed my vehicle. This place makes me smile. More

The service dept did a great job! Helpful, courteous and timely! Recommend this dealership to everyone! Helpful, courteous and timely! Recommend this dealership to everyone! More

We worked with a great team throughout the entire process -including service department. Friendly, efficient and knowledgeable -including service department. Friendly, efficient and knowledgeable More

Did a great job. No need for me to use at least fifteen words ever No need for me to use at least fifteen words ever More

We had very good experience. Alex was excellent in showing me theorems I was interested in.. all in all the service was of high auality Alex was excellent in showing me theorems I was interested in.. all in all the service was of high auality More

Great prompt service with attention to detail. Always an enjoyable experience. Thanks again. A+ rating Always an enjoyable experience. Thanks again. A+ rating More

I bought my car used from Lake Country Toyota (LCT) in 1/2017. The original owners of the car had bought it from LCT and had their service done there. I live over 1 1/2 hours from Baxter. I had such a goo 1/2017. The original owners of the car had bought it from LCT and had their service done there. I live over 1 1/2 hours from Baxter. I had such a good experience with the purchase of my car that I decided to have the maintenance done there also. That was 7 years ago and I continue to bring my car in to LCT for all maintenance and necessary services. I don't think you can beat the service team! I have always been greated very courteously, the service team is knowledgeable, the price is mostly reasonable, and they always go over the check list and explain what future services may be needed. They have kept my car running in tip-top shape for several years. My only complaint - they took away the popcorn machine! Bring it back!!! Please!!!! More

It all went easy as planned. Now I'm just filling up words to meet the minimum Now I'm just filling up words to meet the minimum More