Lake Country Toyota - Service Center

I needed to change my appointment because of COVID and that was very easy to do. I was treated with respect by technician and my concerns were addressed. Service performed in timely fashion. that was very easy to do. I was treated with respect by technician and my concerns were addressed. Service performed in timely fashion. More

Rande was great and helped me along the process smoothly and I left happy with my purchase. and I left happy with my purchase. More

Dealer claimed I didn't have a problem with A/C controls. I was able to replicate the issue an hour after I left dealership. Same old crap, took a year and 3 dealers to finally resolve a seat issue. I'm d I was able to replicate the issue an hour after I left dealership. Same old crap, took a year and 3 dealers to finally resolve a seat issue. I'm done with Toyota even though this is my 3rd new one. More

Best customer service. I had a problem, no appointment,stopped in. Took care of my problem and I was on my way in no time! Even washed my 4Runner. Thank you! I had a problem, no appointment,stopped in. Took care of my problem and I was on my way in no time! Even washed my 4Runner. Thank you! More

I had very fast and friendly service. They asked if I had time to have an additional service that was coming due. They performed the service quickly, and saved me an additional appointmen They asked if I had time to have an additional service that was coming due. They performed the service quickly, and saved me an additional appointment in the future! More

We arrived without an appointment to address an issue related to a spare tire for a Tacoma. When attempting to change a flat tire it appeared to us that it was not the correct rim. The service team too related to a spare tire for a Tacoma. When attempting to change a flat tire it appeared to us that it was not the correct rim. The service team took immediate action to explain and show us it was the correct rim/tire. We felt reassured. Then you guys quickly addressed the flat tire, identified the leak and proceeded to fix the tire. We were astonished and very pleased with the exceptional service provided. I will continue to bring my Tacoma to Lake Country Toyota. Your service team deserves SIX stars for the service provided. More

Alexander in service was great to work with once I got there. The scheduling process and lead times have gone downhill at this dealership. It takes forever to get through to a person to schedule and when there. The scheduling process and lead times have gone downhill at this dealership. It takes forever to get through to a person to schedule and when you finally do, the appointments available for an oil change are two weeks out. Very frustrating. More

I have had my vehicle in at least 4 times for an apparent leak with sunroof but they haven't been able to find the leak or fix it yet. My car stinks like mold!!! The guys in service department very nice. leak with sunroof but they haven't been able to find the leak or fix it yet. My car stinks like mold!!! The guys in service department very nice. More

Very helpful and I didn't feel pressured to make a decision. They wanted what was best for me. decision. They wanted what was best for me. More

We bought a 2024 brand new Highlander XLE in June from Cory W. and had a good experience. On Tuesday August 20, I took it in for its 5,000 mile maintenance. With a little over 6,000 miles on it which I wa Cory W. and had a good experience. On Tuesday August 20, I took it in for its 5,000 mile maintenance. With a little over 6,000 miles on it which I was told wasn’t an issue. After an hour, I was called up to the cashier who informed me of the results. The mechanic, Alex, had put yellow for the cabin filter and air filter meaning replacement soon. Also my tires were at 6/32, and I was told they may need replacement soon. I was shocked and said it was a brand new car to which the lady said they don’t always put new tires on new cars. I left but returned shortly to talk to the service advisors. They explained about the tires. Somewhat! When I got home my husband checked the tires with our gauge and they were at 9/32. Then he noticed they hadn’t done a rotation either. I called Tyler, service manager, and he did come and pick up the car to fix everything that Alex didn’t do and said he did. The filters were also fine after Tyler showed up but it’s disturbing to have been told I would need new tires soon on a car with 6,000 miles on it. AND that new tires aren’t always put on new cars. We also had a conversation and complained to Mark, the general manager. My husband had already done the free oil change so Alex didn’t even have to do it. More