307 Reviews of Lake Country Toyota - Service Center
Wonderful efficiency and customer service! Tyler and Jordan are always so friendly and happy to help! Tyler and Jordan are always so friendly and happy to help! More
There had been some confusion. Randy took time to explain the process which I appreciated. Randy took time to explain the process which I appreciated. More
Alex was very welcoming, helpful, and informative. He also gave advice on what he would do when there was a decision to be made about unexpected service. It made me feel like I was an individual per He also gave advice on what he would do when there was a decision to be made about unexpected service. It made me feel like I was an individual person, not just a nameless car owner. I would have given 5 stars over all, but I was confused by the text messages received at check out time. It was unclear as to how I was supposed to "sign" the invoice once I had viewed it. I couldn't get beyond that screen. I paid at the front desk in person instead of thru the system linked to the text message. Subsequently, I received another text msg asking if I would submit a survey about the service received. I wanted to do that, but again, I couldn't bring up the survey as the system wouldn't let me get past the "view invoice" screen. ??? Here, too, the default indicates "Sales Dept" in the "Rate People You Worked With" field. I didn't work with sales, but there was no way I could find to change that field to Service. More
The dealership has friendly staff with a clean service and waiting area. They completed the services that were requested. and waiting area. They completed the services that were requested. More
Great service, great team, always on time. Service team is great - wonderful customer service!! Yikes, had to add that because this program sucks!! Service team is great - wonderful customer service!! Yikes, had to add that because this program sucks!! More
I feel my wife was taken advantage of. An oil change, air filter and tire rotation shouldn't cost $350.00. I will be taking my future business elsewhere unless amends are made. I am not ha An oil change, air filter and tire rotation shouldn't cost $350.00. I will be taking my future business elsewhere unless amends are made. I am not happy. More