Lake Country Toyota - Service Center

There had been some confusion. Randy took time to explain the process which I appreciated. Randy took time to explain the process which I appreciated. More

Alex was very welcoming, helpful, and informative. He also gave advice on what he would do when there was a decision to be made about unexpected service. It made me feel like I was an individual per He also gave advice on what he would do when there was a decision to be made about unexpected service. It made me feel like I was an individual person, not just a nameless car owner. I would have given 5 stars over all, but I was confused by the text messages received at check out time. It was unclear as to how I was supposed to "sign" the invoice once I had viewed it. I couldn't get beyond that screen. I paid at the front desk in person instead of thru the system linked to the text message. Subsequently, I received another text msg asking if I would submit a survey about the service received. I wanted to do that, but again, I couldn't bring up the survey as the system wouldn't let me get past the "view invoice" screen. ??? Here, too, the default indicates "Sales Dept" in the "Rate People You Worked With" field. I didn't work with sales, but there was no way I could find to change that field to Service. More

Cory Wellman was Fantastic. To work with. Excellent So Heap Very Help FULL. Great axperience To work with. Excellent So Heap Very Help FULL. Great axperience More

The dealership has friendly staff with a clean service and waiting area. They completed the services that were requested. and waiting area. They completed the services that were requested. More

This dealership is clean and friendly. The employees were very helpful in answering all my questions and concerns. The employees were very helpful in answering all my questions and concerns. More

Great service, great team, always on time. Service team is great - wonderful customer service!! Yikes, had to add that because this program sucks!! Service team is great - wonderful customer service!! Yikes, had to add that because this program sucks!! More

I feel my wife was taken advantage of. An oil change, air filter and tire rotation shouldn't cost $350.00. I will be taking my future business elsewhere unless amends are made. I am not ha An oil change, air filter and tire rotation shouldn't cost $350.00. I will be taking my future business elsewhere unless amends are made. I am not happy. More

Our salesman Kole was great to work with. He kept us up to date on the vehicle we wanted He kept us up to date on the vehicle we wanted More

Thanks for your prompt and friendly service. We have enjoyed our new Sienna and appreciate your help. We have enjoyed our new Sienna and appreciate your help. More

Tyler is a great service technician or manager or whatever his title is. He is an asset to Lake Country Toyota and I hope you take good care of him. I overheard a guy talking when I was there a while whatever his title is. He is an asset to Lake Country Toyota and I hope you take good care of him. I overheard a guy talking when I was there a while back who said he drove to Baxter from Grand Rapids for the great service. I understand why. More