Lake City Chrysler Jeep Dodge Ram - Service Center

Let me start by saying never use this service department. We have not had a truck for a month now and the only problem is a blown head gasket. When me and my fiancé call all they do is give us the run around We have not had a truck for a month now and the only problem is a blown head gasket. When me and my fiancé call all they do is give us the run around and tell us both different stories. They called me today and told me the inspector had already been out they were calling the extended warranty company to see if they were going to cover it and would call me right back. They did not call me right back so my fiancé called and they told him the inspector wouldn’t be out for 48 to 72 hours. So which story is it? We are definitely trading this truck in once it is fixed which we made known from the beginning. But we will not be doing business with lake city dodge jeep again. And I surely will never recommend them. More

We have a 2018 Dodge 3500 Ram and came to your dealership in answer to a flier you sent out. The add was for an oil change for our vehicle including the oil and filters and a multipoint inspection. We were g in answer to a flier you sent out. The add was for an oil change for our vehicle including the oil and filters and a multipoint inspection. We were greeted by what seemed like friendly people till you get the bill. The add was $89.95 for all the above. When it was time to pay the cashier, the bill had gone to $156.00+. Okay, a mistake was made. The final bill contained all kinds of gotcha extra charges. So we settled at $113.00. There was a video sent out and I had hoped to go over it before the truck was off the lift. The mechanic pointed out that the fuel filters were at zero life left. But no one came to us to let us know that fuel filters were not in the deal. Had we known this, we would have paid extra to have it done. So, I was talked into this by a wife looking to make life easier for her 74 year old husband. But what I got was about half of the work that a service of a one-ton truck should have, a big bill ,and sent out with fuel filters that were depleted and might just leave us on the side of the road before we can get home. I now get to crawl over the engine to service the top fuel filters and underneath it to get to the bottom fuel filters. No real problem if you are a younger man and got a lift in a big shop to make that job easy. While there, we got a note inquiring to see if we would be interested in trading in our vehicle. Just in case you can't figure this one out, a new vehicle is a big decision. A lot of trust is needed to enter a long-term relation with a dealer. I would not return to your dealer ship if you would trade even! Your special was merely a come on to bring people in. But you did exactly half the work needed to service a 3500 truck. You deceive and misrepresent your service! Why would anyone buy from you? In summary, You could have sold more service, but no one ask me! You could have sold me a set of new tires, but no one asked me. My truck is 5 years old with 45K miles on it and you might have gotten a deal, but after not asking us about the filters, and handing us back the truck, we were done. So you lose a customer! . More

All great service Always above and beyond for customers Would recommend and have recommended dealership for sales and service Would recommend and have recommended dealership for sales and service More

Hannah was very nice and kept me informed of the progress of my vehicle I was impressed with the quality of my vehicle I was impressed with the quality More

I bought car and got great deal. 2 free oil changes Great service from dealership 2 free oil changes Great service from dealership More

Friendly and helpful I called to make an appointment and was scheduled for the following morning. Staff was very accommodating. was scheduled for the following morning. Staff was very accommodating. More

Staff is very courteous and knowledgeable Staff was courteous and knowledgeable, they made sure I was in the loop every step of the way and addressed any and all concerns I had. courteous and knowledgeable, they made sure I was in the loop every step of the way and addressed any and all concerns I had. More

Excellent service with the issues on my truck. Provided loan vehicle for time my truck was being repaired Provided loan vehicle for time my truck was being repaired More

Trish is always on target and real with how things have to be done. She does a great job! to be done. She does a great job! More

They were very quick and super friendly They handled my car as I was hoping car as I was hoping More