Lake City Chrysler Jeep Dodge Ram - Service Center

As always their service Department is great, Easy to get scheduled and very thorough. I was in and out in a reasonable amount of time. Even after at last minute asking for a detail. Everyone is nice as alwa scheduled and very thorough. I was in and out in a reasonable amount of time. Even after at last minute asking for a detail. Everyone is nice as always and very courteous and will to work with me on time frame I needed. More

Purchased at LEAST 10 vehicles from this vehicle and always got a great deal. Sales department and finance department are ON TARGET and I was in and out in less than an hour every time. This is my go-to always got a great deal. Sales department and finance department are ON TARGET and I was in and out in less than an hour every time. This is my go-to spot as long as they keep this up! Communicating is easy, expeditious and fully transparent. Last purchase was a 2021 Ram 1500 Limited and this was my second used vehicle purchase from them as the others have been new. The dashboard started to bubble not long after ownership and they are working to help me out with that for little-to-no expense to me! More

Thank you to Hanna for being kind, patient, informative and quick with finding the problem with my car being stuck in “parked” gear. She kept me in the loop with the status of the car while my daughter wa and quick with finding the problem with my car being stuck in “parked” gear. She kept me in the loop with the status of the car while my daughter was onsite dealing with the actual issue. I appreciate her working to get the problem resolved so that my daughter could head back home which was a 5 hour drive. More

I always bring my car into this dealership for a regular oil change, and I must say they always give me the best fast service and the Best customer service I’ve ever experienced. Patricia is the Best! Thank oil change, and I must say they always give me the best fast service and the Best customer service I’ve ever experienced. Patricia is the Best! Thank you so much for taking care of me and my family every time! More

Hannah in the service dept. Is always very helpful and professional. They serviced my jeep quickly and did a wonderful job. Is always very helpful and professional. They serviced my jeep quickly and did a wonderful job. More

Hanna in service is the best. Always on top of whatever my truck needed and more Always on top of whatever my truck needed and more More

They don’t know the meaning of we will call you back in a few minutes. Dropped my wife’s Durango off Thursday morning. Took all day Friday to get a response from someone in the service department. few minutes. Dropped my wife’s Durango off Thursday morning. Took all day Friday to get a response from someone in the service department. More

Have had various experiences here mostly with the service department and as of today we will not go back there. I have two remaining free oil changes on my Ram but will pay to have them done elsewhere. Qui department and as of today we will not go back there. I have two remaining free oil changes on my Ram but will pay to have them done elsewhere. Quick overview - 2021 they had to do some work on my wife's Dodge Dakota - when she picked it up to go home, the left rear wheel came off in the middle of US 90. The mechanic confessed he may not have tightened the lug nuts after tire rotation. After repairs were made I was not comfortable...the GM stepped up to make it right we worked a deal for a new car that was quite satisfactory - however, even with that he tried to rope me into financing even when he knew I was paying cash. Fast forward to last week. My wife had her vehicle serviced (oil change etc) and on the drive to Gainesville the hood pops open...luckily it didn't completely open but it scared the xxxx out of her for that to happen on the interstate. We spoke to the service manager, again "what can I do to make it right". He offered a full detail. Okay, why not. Dropped it off at 4 pm yesterday with the discussion having been it would take about 4 hours. We planned to pick it up early afternoon today. IT WASN'T READY UNTIL 4:30 THIS AFTERNOON. Service manager didn't bother to alert our advisor nor us that there were cars ahead of us! Once again, his answer? What can I do to make it right. Please. We are done. Rountree-Moore Ford, though part of the same ownership group has a much better service department and communicates! This dealership must spend an inordinate amount of money "making it right" for mistakes made in the service department. Sorry - you have lost my business for good. The only good thing here is the service advisor Blaine. If you have to go there, ask for her. She genuinely cares about her customers. More

We r enroute from Arkansas to Tampa and our 2 year old truck broke down, Luckily for us it broke down at Lake city dealership. We received such outstanding service in all areas that we felt we had to give truck broke down, Luckily for us it broke down at Lake city dealership. We received such outstanding service in all areas that we felt we had to give a shout out! Joe, the service manager and Tricia the Lane manager exceeded our expectations and got us repaired and back on the road (to make the wedding) within 2 hours! A young man (salesman) named Cooper was the most welcoming, respectful and pleasant young man and we highly recommend if you are in the market for a vehicle, go see Cooper!! Thank you again to this outstanding dealership for being above the bar!! More

Let me start by saying never use this service department. We have not had a truck for a month now and the only problem is a blown head gasket. When me and my fiancé call all they do is give us the run around We have not had a truck for a month now and the only problem is a blown head gasket. When me and my fiancé call all they do is give us the run around and tell us both different stories. They called me today and told me the inspector had already been out they were calling the extended warranty company to see if they were going to cover it and would call me right back. They did not call me right back so my fiancé called and they told him the inspector wouldn’t be out for 48 to 72 hours. So which story is it? We are definitely trading this truck in once it is fixed which we made known from the beginning. But we will not be doing business with lake city dodge jeep again. And I surely will never recommend them. More