Lake Chevrolet - Service Center

I met Scott when I came in for an oil change. He was very friendly and explained everything to me, and completed my service in a very timely manner. I was very happy with the work that he did, and when I lef friendly and explained everything to me, and completed my service in a very timely manner. I was very happy with the work that he did, and when I left he gave me his direct number and told me to call whenever I needed something. Since then, I have been in to see Scott a couple times, and each time I call he is able to make me an appointment. He always explains what the problem is and what he will do to fix it, and gets my vehicle in immediately without any unnecessary waiting. I would recommend Scott to anyone. More

I bought my vehicle 2005 Range Rover 6 months ago. I purchased the extended warranty. One of my windows stopped working and I was hearing squeaks from underneath the vehicle so I called and made an appo purchased the extended warranty. One of my windows stopped working and I was hearing squeaks from underneath the vehicle so I called and made an appointment to bring it into the dealerships service department. I took the vehicle in and then I start getting the run around. Now that the vehicle’s there I am now being told I need to look at my warranty to see if these things are covered and per Jeff they would likely not be and if they aren’t then its $90.00 to look at EACH of the described problems PLUS the cost of repair. BUT THIS INFORMATION was NEVER mentioned PRIOR to or at the time of making the appointment. Then to have to get all of this warranty information MYSELF although the dealership should have known this, I find out I have an EXCELLENT warranty and all the problems should be covered. But after he tried to empty my pockets and give me some bullshit story and attitude I would and will NOT EVER now let them touch my vehicle. Next thing you know they will start charging for un-needed repairs and services they didn’t provide. POOR customer service!!!! And probably even WORSE repairs. More

So I called to make an appointment for an oil change and problems w/ noise when turning steering wheel. When I made the appointment, they neglected to tell me they no longer offer the $1 oil change when I problems w/ noise when turning steering wheel. When I made the appointment, they neglected to tell me they no longer offer the $1 oil change when I specified when I scheduled the appointment that is what I wanted. They made me go all the way down there and then still didn't even tell me. I only realized it when I look the the :write up" of why I was there that they have you sign. If I hadn't read it, I would have gotten the oil change and had to pay for it. When I bought the car there, they swore to me I would get the $1 oil change for as long as I owned the car, NO MATTER what. I had also referred several friends that did buy cars from them, which they should be well aware of, but they still couldn't give me the $1 oil change. I drove there all the the way down there when I could have gone somewhere much closer. Needless to say, I didn't get the oil change and will be taking my car somewhere else from now on. To top it all off, they couldn't fix my new car either because they didn't know what was wrong w/ it. I WILL NEVER, EVER REFER ANYONE ELSE THERE. IF YOU ARE READING THIS, STAY CLEAR OF BRAEGER CHEVROLET AND ALL OF BRAEGER. More

Braeger Chevrolet offers a $1.00 oil change. BEWARE!!!!!! Braeger Chevrolet isn't telling if you don't ask! Braeger Chevrolet IS NOT USING GENUINE GM AC FILTERS for the $1.00 oil changes. If you want GENUIN Braeger Chevrolet isn't telling if you don't ask! Braeger Chevrolet IS NOT USING GENUINE GM AC FILTERS for the $1.00 oil changes. If you want GENUINE GM PARTS for your oil changes, you will have to pay a higher or regular price for your oil changes. When you pay as much as you do for your car, and want it to last as long as it can, don't you want QUALITY GM PARTS for your GM car? I asked Braegers parts department personel, if they used AC oil filters for their $1.00 oil changes, and they replied "NO". If Braeger is skimping on their oil filters, what other GM parts are they substituting generic parts for? The oil filters are cheap generic filters amde in CHINA!!!!!! Braeger Chevrolet once told me that I needed a front brake job, and that I needed NEW rotsrs, because they cannot be machined now-a-days, only to go to my Pontiac delaer, to tell me that I still had 90% of my front brake life left. More

It took two weeks for them to fix a FENDER BENDER. I had asked that I be contacted with the progress of my car, but I ended up doing most of the contacting. I will NEVER take my car to the dealer again if asked that I be contacted with the progress of my car, but I ended up doing most of the contacting. I will NEVER take my car to the dealer again if I get into another accident. I would rather take it to a family owned body shop down the road. My car would have been fixed a lot sooner. More