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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,570 Reviews
Call Service Center (414) 281-5000

2,570 Reviews of Lake Chevrolet - Service Center

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October 21, 2024

My bad review is probably due to dealing with John Webler. Got an oil change i think. There was no sticker on the windshield. Was told I got a complimentary car wash. That didn't happen. Noticed dus More

by jsparky494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Webler
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Lake Chevrolet responded

Thank you for sharing your feedback. I’m truly sorry that your recent visit did not meet the standard of service you’ve come to expect from us. We appreciate hearing about your positive experiences with other team members, but it’s disappointing to learn that this visit left you feeling dissatisfied. Regarding the missed windshield sticker and car wash, this certainly falls short of the quality of care we aim to deliver on every visit. I apologize for these oversights, and we’ll ensure the team is reminded of the importance of following through on all service details. We’d love to regain your trust and provide the consistently great experience you deserve. If you’re open to it, please reach out directly so we can make this right. Your loyalty means a lot to us, and we’re committed to improving based on your feedback. Thank you again for bringing this to our attention.

October 21, 2024

Did not cover factory installed part that sheered off after only 2 years. Had good experience with Lake in the past but it appears big turnover in service department and they don’t back the new cars or More

by sklugiewicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Harmon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Lake Chevrolet responded

Thank you for reaching out and sharing your experience. We’re sorry to hear about the trouble with your vehicle’s part and understand how disappointing it must be, especially after only two years. We truly appreciate your previous loyalty and are committed to helping in any way we can. As dealerships, we work within the manufacturer’s warranty guidelines, and sometimes, coverage decisions fall outside our control. That said, we want to support you through the claim process with Chevrolet. Please feel free to reach out to us directly if you need any assistance resolving this. Thank you again for bringing this to our attention, and we hope to have an opportunity to restore your confidence in us and in Chevy.

October 20, 2024

Thank you so much for fixing my car 🚗 l love my new front end to my car. Thank you for doing a great job 👏 and cleaning out my car and keeping updated on the work. More

by DEBORAH_A_ELLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know the name
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Oct 22, 2024 -

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you found Lake Chevrolet easily accessible and enjoyed the friendly service from our team, both in sales and service. We truly appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, The Team at Lake Chevrolet

October 18, 2024

Easy access from my house and very friendly staff from service technicians to sales people. More

by none23
Recommend Dealer
Yes
Employees Worked With
Willie Burazin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Neuses
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you found Lake Chevrolet easily accessible and enjoyed the friendly service from our team, both in sales and service. We truly appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, The Team at Lake Chevrolet

October 18, 2024

Cameron was very easy to work with but I am not sure my tires were rotated. I also have never been to the point of being close to needing tires at 17000 miles. The vehicle was hardly driven from February u More

by dmyatt1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Howard
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Oct 21, 2024 -

Lake Chevrolet responded

Thank you for your feedback! We're glad to hear that you found Cameron easy to work with. We understand your concerns about the tire rotation and the wear on your tires with only 17,000 miles. Please feel free to reach out to us directly so we can address your concerns thoroughly. We appreciate your input and look forward to ensuring your experience meets our standards. Sincerely, The Team at Lake Chevrolet

October 16, 2024

On time. Explains everything. Easy to understand. Original GM parts. Truck is clean every time I get it back - even after oil changes! More

by mjposek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Webler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2024 -

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Lake Chevrolet and that our team provided clear explanations and delivered your truck back to you in excellent condition. We appreciate your trust in us for using original GM parts, and we look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

October 14, 2024

Lake Chevy kept me updated on my car repairs was very informative about everything that was going on with the repairs on my car I will be back if anything goes wrong in the future they have a forever cus More

by lowandabledsoe23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Hug
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Oct 16, 2024 -

Lake Chevrolet responded

Thank you for the wonderful review! We're thrilled to hear that you felt well-informed throughout the repair process at Lake Chevrolet. Your loyalty means a lot to us, and we're here for you whenever you need assistance in the future. We look forward to seeing you again! Sincerely, The Team at Lake Chevrolet

October 12, 2024

VERY NICE AND PROFSSTIONALvery clean show room and great relaxing atmospher.very frendlly and kinden More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Webler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John webler
Report | Print
Oct 14, 2024 -

Lake Chevrolet responded

Thank you for your kind words! We're thrilled to hear you had a positive experience at Lake Chevrolet. Our team takes pride in providing a clean and welcoming atmosphere. We look forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet

October 09, 2024

Work done fast, and same day. Very polite on the phone and a pleasure to work with. More

by Schaber76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear you had a positive experience with us at Lake Chevrolet. It's great to know that our team was polite and provided prompt service. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

October 08, 2024

The owner performed an oil change. Signed up for an appointment on their website, and was told when I arrive that they probably couldn’t take me. Why would the dealer offer a time for More

by MJ McFun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Colin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Lake Chevrolet responded

Thank you for taking the time to share your experience with us. We appreciate your feedback regarding your recent oil change at Lake Chevrolet. We understand your concerns regarding the appointment scheduling and the multi-point inspection report. We strive to provide efficient service and clear communication, and we are glad we were able to accommodate you. Your feedback helps us improve our processes, and we would love to discuss this further. Please feel free to reach out to us directly. We hope to see you again soon! Sincerely, The Team at Lake Chevrolet

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