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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

3.9
844 Reviews

844 Reviews of Laird Noller Ford of Lawrence - Service Center

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October 08, 2024

Always detailed. Sometimes 2 hours for a Quick Lane oil change is testing. Glad for your referral system and willing to help with questions. Thanks More

by dpaige1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to leave us a great review despite the wait!

October 07, 2024

Very good service on my Ford Fusion. The service was finished when they told me it would be. More

by SBDEWITT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davon Davis
Oct 10, 2024 -

Laird Noller Ford of Lawrence responded

Thank you very much for taking the time to leave such a great review

October 05, 2024

Everyone was very nice and great to work with. I appreciate not being pressured into service on my high mileage ($182k) car. More

by mpcriswell82
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Oct 07, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for taking the time to leave such a great review. We look forward to working with you again in the future.

October 04, 2024

Dropped off vehicle for oil change, tire rotation and software update the night before the appointment. They said the vehicle would be done the next day for pickup and I would receive text updates. Neve More

by clarke.jackman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Andrew
1.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Laird Noller Ford of Lawrence responded

Clarke we are extremely sorry to hear about your experience. We do our best to resolve service issues in a timely manner. If you would like to elaborate further on how we can make this right please reach out to me directly at amancuso@lairdnoller.com my name is Angela.

October 04, 2024

Biggest scam this is the olny place that has every charged me for a problem that has a recall on it. plus keep trying to sell other stuff had to change my air filter so they could do a proper test. Th More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Oct 04, 2024 -

Laird Noller Ford of Lawrence responded

Brandon we are sorry to hear about your experience. If I can address this for you please reach out to me directly at amancuso@lairdnoller.com My name is Angela

October 03, 2024

Did not resolve the issue did not work with me and did not listen to my concerns More

by lwagner7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jolene Piper
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alayn Renteria
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Andrew
2.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Hunt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Laird Noller Ford of Lawrence responded

We are extremely sorry to hear about your experience. We do our best to resolve service issues in a timely manner. If you would like to elaborate further on how we can make this right please reach out to me directly at amancuso@lairdnoller.com my name is Angela.

October 03, 2024

Always great service. Very responsive to our needs and provide the best options based on our needs. More

by Rseaba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jolene Piper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Andrew
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Hunt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for the excellent review and for choosing our dealership!

October 02, 2024

Went in to look around and possibly buy a car, the sales department listened and helped me narrow down a selection. The service department communicated efficiently throughout the process. Overall, ran smoot More

by Randy Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Mitchell
Oct 04, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for the excellent review Randy we are so glad you had such a great experience!

September 30, 2024

Way too much money for a transmission flush $445. 00 dollars. Ridiculous more than 2 1/2 time increase in four years. More

by garykimcole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Laird Noller Ford of Lawrence responded

Inflation is awful. We try and remain competitive and truly appreciate that you recognized our staff's efforts with 5 stars, We are all doing the best we can!

September 30, 2024

Did not complete full synthetic oil service as requested. Used synthetic blend and then charged me $18 for an oil additive. Also charged me an additional $4 for the works multi point inspection that should b More

by schmitza124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daron Davis
Oct 02, 2024 -

Laird Noller Ford of Lawrence responded

Please feel free to contact me directly. We strive for 10/10 customer satisfaction. My name is Angela and my email address is amancuso@lairdnoller.com. Thank You

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