Laird Noller Ford of Lawrence - Service Center

Not Your Typical Dealership Through the years I have learned to go to independent car repair services to save money and time. This is not my experience with Laird Noller's Hyunda Through the years I have learned to go to independent car repair services to save money and time. This is not my experience with Laird Noller's Hyundai Service Dept. Johnny Dolar was excellent, the service was prompt, the ease of making an appt. was great (I dropped in after lunch), and the cost was much less than I anticipated. This is a first-rate service. More

A very good experience indeed It was a really enjoyable time. Drop off and was greeted with wonderful people. Even the salesman I had, Jerry Hall greeted me when walking through s It was a really enjoyable time. Drop off and was greeted with wonderful people. Even the salesman I had, Jerry Hall greeted me when walking through showroom. Everyone was nice and friendly made me feel at home. More

2013 Sonata Hybrid Service Have taken many of my cars to this location for service as I have with my 2013 Hyundai Sonata Hybrid and have always been very, very pleased. They are Have taken many of my cars to this location for service as I have with my 2013 Hyundai Sonata Hybrid and have always been very, very pleased. They are very attentive to my vehicle and to me and I don't feel they try to oversell what you don't need. More

Always satisfied Paul is doing a great job in the service department. Jessica fits in like she's been there for years. I am always a satisfied customer. Paul is doing a great job in the service department. Jessica fits in like she's been there for years. I am always a satisfied customer. More

You could't ask for better service. I must say that Danny Dolar is phenomenal! Every time I come in to have my car serviced, whether it be for a simple oil change or a major transmission I must say that Danny Dolar is phenomenal! Every time I come in to have my car serviced, whether it be for a simple oil change or a major transmission replacement, Danny will give you the best customer service. Being someone who is very particular about who works on my car, Danny is great about making sure that Shane Sharp is available and he does an awesome job. I have been coming to this place for years, these guys are really friendly, they explain everything that needs to be or has to be done, they take the time to listen to you and they try to get you the best deal. It's nice to know that whenever I have a car issue, these guys are there. Thanks Danny, Shane and Paul, keep up the great work. More

Friendliest Staff Ever! Any time I have need of any service I always drive from Topeka to this Lawrence Service Center. The staff are always friendly, courteous and professio Any time I have need of any service I always drive from Topeka to this Lawrence Service Center. The staff are always friendly, courteous and professional. I leave feeling safe in their hands! More

Always helpful I use Laird Noller for servicing all my cars. They are friendly, helpful and competent. Their service staff are very good and are willing to follow- I use Laird Noller for servicing all my cars. They are friendly, helpful and competent. Their service staff are very good and are willing to follow-up as necessary. I've used them for Mazdas, Hyundais, and now Mitsubishi. recommend without hesitation. Greg was incredibly helpful over a difficult situation. More

Service Be careful to inspect the parts recommended for replacement. A new cabin air filter was recommended when it was replaced 11K miles ago ...it just nee Be careful to inspect the parts recommended for replacement. A new cabin air filter was recommended when it was replaced 11K miles ago ...it just needed to have some debris blown off of it. Be careful to inspect the vehicle before returning it to the customer. Returned the car five minutes after I left because the check engine light was on and the replaced brakes were making a clicking noise. Be careful to let the customer know if all of the service can be performed...one of the two recall services could not be performed because the part was not in. I would have scheduled the service at a later time knowing this; now I have to bring the car back to complete the service. Everything else about the service experience was fantastic. I am lucky to have my car at this Laird Noller location. I have heard a lot of negative about service at the 23rd Street location. A friend who has purchased four vehicles from that location has experienced nothing but problems and swears he will never buy another Ford or Mazda vehicle from them. Postscript: I didn't submit my previous review because this site required 25 words minimum and I did not have 25 words worth of feedback. Note that I replied to the e-mail I received indicating this issue and heard nothing back. Please acknowledge receipt of this message. If I receive no acknowledgement I have copied this message and will take it directly to Noller myself. More