Laird Noller Ford of Lawrence - Service Center

Friendliest Staff Ever! Any time I have need of any service I always drive from Topeka to this Lawrence Service Center. The staff are always friendly, courteous and professio Any time I have need of any service I always drive from Topeka to this Lawrence Service Center. The staff are always friendly, courteous and professional. I leave feeling safe in their hands! More

Always helpful I use Laird Noller for servicing all my cars. They are friendly, helpful and competent. Their service staff are very good and are willing to follow- I use Laird Noller for servicing all my cars. They are friendly, helpful and competent. Their service staff are very good and are willing to follow-up as necessary. I've used them for Mazdas, Hyundais, and now Mitsubishi. recommend without hesitation. Greg was incredibly helpful over a difficult situation. More

Service Be careful to inspect the parts recommended for replacement. A new cabin air filter was recommended when it was replaced 11K miles ago ...it just nee Be careful to inspect the parts recommended for replacement. A new cabin air filter was recommended when it was replaced 11K miles ago ...it just needed to have some debris blown off of it. Be careful to inspect the vehicle before returning it to the customer. Returned the car five minutes after I left because the check engine light was on and the replaced brakes were making a clicking noise. Be careful to let the customer know if all of the service can be performed...one of the two recall services could not be performed because the part was not in. I would have scheduled the service at a later time knowing this; now I have to bring the car back to complete the service. Everything else about the service experience was fantastic. I am lucky to have my car at this Laird Noller location. I have heard a lot of negative about service at the 23rd Street location. A friend who has purchased four vehicles from that location has experienced nothing but problems and swears he will never buy another Ford or Mazda vehicle from them. Postscript: I didn't submit my previous review because this site required 25 words minimum and I did not have 25 words worth of feedback. Note that I replied to the e-mail I received indicating this issue and heard nothing back. Please acknowledge receipt of this message. If I receive no acknowledgement I have copied this message and will take it directly to Noller myself. More

????? Excellent service, friendly service advisors, and great prices for service!! Love this place!! Will always use this place for service! Great job guys Excellent service, friendly service advisors, and great prices for service!! Love this place!! Will always use this place for service! Great job guys and gals!! More

Great Service... Excellent overall experience, Jessica was very helpful and responsive to our situation as we had troubles with our vehicle while we were out of town d Excellent overall experience, Jessica was very helpful and responsive to our situation as we had troubles with our vehicle while we were out of town dropping of a kid for college. More

Great Service I purchased a truck a little less than a month ago. I discovered that the driver's side heat was not working and that the part and labor would be cos I purchased a truck a little less than a month ago. I discovered that the driver's side heat was not working and that the part and labor would be costly. Laird Noller stepped in and took care of the issue without a hitch and managed to resolve an additional problem that I was unaware of. I was provided a sufficient loaner during the repair. I am very impressed and pleased with the service that I received throughout the process and will definitely be giving them future business. I would recommend these guys to anyone. More

Great Experience Jessica was fast, friendly and went over things in detail with us about things that should be followed up on. She had quotes ready that we could take Jessica was fast, friendly and went over things in detail with us about things that should be followed up on. She had quotes ready that we could take with us and review. I really appreciated this!! More

Best service Great and friendly service! I was offered a great deal and many aspects of my car were checked to make sure everything was running well. Great and friendly service! I was offered a great deal and many aspects of my car were checked to make sure everything was running well. More