Laird Noller Ford of Lawrence - Service Center

Michael is great! Michael was the service rep I was in touch with and he was very friendly and helpful! We have had some hiccups with Laird Noller but working with Mic Michael was the service rep I was in touch with and he was very friendly and helpful! We have had some hiccups with Laird Noller but working with Michael was great. More

Quick Lane? I should have called for an appointment. They were backed up a little and I waited a little longer than I wanted to. They have coffee and there are al I should have called for an appointment. They were backed up a little and I waited a little longer than I wanted to. They have coffee and there are always other vehicles to look at to kill the time, so the wait wasn't too bad ... More

Warranty service My steering wheel was replaced under warranty without any fuss or excess questions. Danny handled my order through Hyundai and scheduled me to get in My steering wheel was replaced under warranty without any fuss or excess questions. Danny handled my order through Hyundai and scheduled me to get in for the replacement. He followed up when the part came in and was there waiting when I arrived at the dealership. They let me use a nice room to finish some work on my laptop while I waited and the service was completed in less time than originally promised. Paul Tracy checked on me while I waited and made me feel right at home as usual at this dealership. Joe jelly also helped me get some Information on a newer model Hyundai and was happy to chat about new features as well as how my current Hyundai was doing. My car was vacuumed out and washed up without request and I got out the door back to work quickly. This Hyundai team continues to impress and always follows through on taking care of me. I will continue to purchase vehicles here and feel great about sending referrals to them. More

Happy customer Dropped in for oil change. Quick professional service. Good review of work done and work recommended. To quote Arnold "I'll be back" Thanks for keepin Dropped in for oil change. Quick professional service. Good review of work done and work recommended. To quote Arnold "I'll be back" Thanks for keeping me and my truck on the road. Jim More

Lincoln Aviator Lemon This is the worst vehicle I have ever owned. I think we have spent over $15,000 In repairs since purchasing It in 2004. Even when we carry it in for This is the worst vehicle I have ever owned. I think we have spent over $15,000 In repairs since purchasing It in 2004. Even when we carry it in for repair, seems like the mechanic cannot get all the problems resolved on the first visit, therefore, we have to keep taking it back for more repairs. Since I'm retired, with limited income, we cannot afford another car or truck payment. This SUV is paid off, but it's still costing us a lot of money with repair expense. More

Excellent Service Department Greg Dahlem set me up with an appointment. He was ready for me when I arrived, got the vehicle in quickly and made sure the work was done as promised. Greg Dahlem set me up with an appointment. He was ready for me when I arrived, got the vehicle in quickly and made sure the work was done as promised. He did an outstanding job. More

Great Experience Everything done as requested, on time and great, friendly service . I had moved since my last visit. Jessica failed to enter my new information into Everything done as requested, on time and great, friendly service . I had moved since my last visit. Jessica failed to enter my new information into the system, but thanks to Paul, everything got updated in the computer system. More

very nice experience at Laird Noller Jessica Lund was so nice to talk and the waiting room was neat! The taste of coffee was also good. It was also so great they provide fast Wifi!! Jessica Lund was so nice to talk and the waiting room was neat! The taste of coffee was also good. It was also so great they provide fast Wifi!! More

Made it Right My husband and I dropped off our car on Wednesday, my husbands day off, so that the car could be serviced and I could take our other vehicle to work. My husband and I dropped off our car on Wednesday, my husbands day off, so that the car could be serviced and I could take our other vehicle to work. We were told we could pick up the car anytime before 8 PM which worked out well since I work in Kansas City and had a late meeting. When arriving at the dealership, the staff person on the floor, Cody, told me that the service department closed at 6, and that the department was open to 8 only on Tuesdays and Thursdays. He was very apologetic about the mix-up. After some discussion about how I could get my car, since my husband needed to go to work on Thursday and so did I, and we both headed in opposite directions - coming in Thursday AM to get the car was not going to be possible. Since my husband had remembered to bring in the spare key, Cody made a call and got some advice on how to get the car out of the fenced area. All in all, what could have been a really frustrating situation turned out well and I was able to get my car that evening. The next day the service writer also called and apologized for the mix up... We have always owned Ford/Lincoln/Mercury/Mazda vehicles and have had the best experience driving these well into several hundred thousand miles. We appreciate Cody's assistance and will remember this when we go to replace this car. More

Recall on Explorer The service department worked with me to get my truck in for the repair, during one of their busiest weeks. The service I received was outstanding fro The service department worked with me to get my truck in for the repair, during one of their busiest weeks. The service I received was outstanding from start to finish and I apprreciate the offer of a courtesy ride if needed. Highly recommend Laird-Noller service department and their professional work with customers. More