Laird Noller Ford of Lawrence - Service Center

Hopefull I had dropped a key into the console near the emergency brake. I pulled in to ask to borrow a tool so I could take the panel off. Steve insisted his t I had dropped a key into the console near the emergency brake. I pulled in to ask to borrow a tool so I could take the panel off. Steve insisted his tech could get it for me and they did. No charge which is completely unheard of today. They were very friendly and polite. I will drive out of my way to have them work on my car for any future repair needs. This facility and staff is great!!!! More

What a difference..hope it continues I was pleased that this service visit was notably different than our last visit. I am not sure I am ready to recommend this as a service center yet, I was pleased that this service visit was notably different than our last visit. I am not sure I am ready to recommend this as a service center yet, since the past visits have taken multiple visits to address the same issue. But after my last visit I can say there is an improvement in the overall service received. I received updates throughout the day on my car, rather than just waiting until 5:00 to call and say I could come get it. The explanation of service completed was completed without me feeling like they were talking to me as a 5 year old. Steve came for a ride with me to see if I could notice a different in the vehicle. I hope this level of customer service is the new norm, and not just making up for previous visits. Willing to continue to return and see what happens! More

I had a great experience at Laird Noller, the employees were amazing. They were helpful, friendly and worked very quickly to on my car. I'd recommend them to anyone! were amazing. They were helpful, friendly and worked very quickly to on my car. I'd recommend them to anyone! More

Oil change My oil change was timely and well priced. We also looked at new tires for my car, but I didn't buy them. I will be back for my next oil change or serv My oil change was timely and well priced. We also looked at new tires for my car, but I didn't buy them. I will be back for my next oil change or service needed More

Consistently fantastic customer service Every time I visit laird Noller service center I receive amazing customer service! I am a manager in the customer service industry so I understand how Every time I visit laird Noller service center I receive amazing customer service! I am a manager in the customer service industry so I understand how valuable and important a high level of service is for a business. The manager at this location has always gone out of their way to serve me and make sure I'm satisfied. I have been very impressed with the staff and quality of service at this location and would recommend it to anyone. I will definitely be coming here when I'm ready to buy a new car! More

The service was performed promptly, professionally, and with courtesy. All my dealing with Laird Noller Ford have been equally satisfying. I would not hesitate to recommend them to my friends. with courtesy. All my dealing with Laird Noller Ford have been equally satisfying. I would not hesitate to recommend them to my friends. More

very friend no waiting went you pull in the door someone is there to meet you fast an very clean service dept. helpful wath any question that you may have well priced explan what was done is there to meet you fast an very clean service dept. helpful wath any question that you may have well priced explan what was done More

Our Mazda was taken in on January 22nd. We had general service completed but reported a noise from passenger rear---sounded just like the driver side when the shock had deaden out. Was told it wasn't the service completed but reported a noise from passenger rear---sounded just like the driver side when the shock had deaden out. Was told it wasn't the shock, and a "bushing" had to be ordered. Called February 17th--told the part was ordered and just hadn't come in. Called February 28th was told, by Jamie Prager, the part had actually not been ordered and should be there Monday. Took the car in Tuesday, came back with same noise. Had to take Steve Smacznaik for a ride so he could listen to noise. He diagnosed a bad shock--same thing I inquired about back on January 22nd. Was told on January 22nd by Jamie, that if it was a shock that could cause poor tire wear--but since it wasn't I was fine to travel on it. However, it was a shock and so I inquired about tire wear with Steve. Said he would check--no direct answer to tire wear question. Finally when the shock was replaced, I went to pick up the car and who ever drove it left a dirty/empty white Styrofoam coffee cup in the cup holder. If I would have put a customer through the events of the last month and a half, I would have made sure the care was ready to go. Not leave trash in it. Not to mention the sticker that was put in our car for our next date of service says 7-16-14. We've always been told by this service department that we should change our oil every 3,000 miles/ 3 months. So now, I can't even trust that reminder sticker and information is correct! More

Service was an oil change at the attached Quick Lane facility. I especially appreciate being allowed to inspect the underbody while on the lift. The mechanic observed a very slight lube seepage at the f facility. I especially appreciate being allowed to inspect the underbody while on the lift. The mechanic observed a very slight lube seepage at the front of the differential. Through his sharp observation, I was able to schedule a minor repair at the adjoining dealership garage, avoiding a potential road problem. This is also a show car, and gets a complete underbody judging at national shows, and leak and messcould have really messed us up in the tally. More

Cole in Service went way above and beyond to provide excellent customer service. He is always friendly and helpful but this particular time he exceeded my expectations. excellent customer service. He is always friendly and helpful but this particular time he exceeded my expectations. More