Laird Noller Ford of Lawrence - Service Center

Professional and courteous Jessica Lund scheduled an oil change for me and I showed up late because I did not verify the location. Despite my limited time schedule and my frust Jessica Lund scheduled an oil change for me and I showed up late because I did not verify the location. Despite my limited time schedule and my frustration at my mistake, Jessica calmly and professionally explained the service, and got my car in. The oil change was completed in time for me to make my next appointment that afternoon. Thank you! More

Good experience My service appointment was very good. I had a coupon for an oil change and asked if I could have the recall service appointment scheduled. They were My service appointment was very good. I had a coupon for an oil change and asked if I could have the recall service appointment scheduled. They were able to repair the recall in addition to doing an oil change. They also changed my car door handles which were peeling and getting worn. I didn't realize my warranty was still active so the door handle replacements were free of charge. I am very happy with the service I received! :) More

Friendly, customer oriented service Danny and staff are friendly, customer oriented. They get the work done quickly and stay within the quote. I never feel pressured for an upsale. Danny and staff are friendly, customer oriented. They get the work done quickly and stay within the quote. I never feel pressured for an upsale. More

Quicklane service The service was done quickly and effectively, with good recommendations for further work to be done on the car. The staff were very friendly and help The service was done quickly and effectively, with good recommendations for further work to be done on the car. The staff were very friendly and helpful. More

Detailed and friendly Danny and Jessica are outstanding in the service department. They get the work done quickly and are friendly and low-key during the process. Exactly Danny and Jessica are outstanding in the service department. They get the work done quickly and are friendly and low-key during the process. Exactly the kind of no-hassle service experience I want. More

2011 Jeep Wrangler Purchase and follow up. In April of 2015 I purchased a 2011 Jeep Wrangler. My sales person was Josh Hoke, and I dealt with Scott as well in the transaction. These two were ou In April of 2015 I purchased a 2011 Jeep Wrangler. My sales person was Josh Hoke, and I dealt with Scott as well in the transaction. These two were outstanding in getting me into the vehicle I wanted and I appreciate it. I would also like to include my "Blow Out Day". On May 19th I experienced a blowout on the left rear tire of the Jeep. I understand that things happen and this was one of those things. I have changed tires many times in my lifetime and this was going to be a quick change and back on the road. Well to try and make my long story short, there is a locking lug nut wrench that was supposed to be with the vehicle to remove the spare tire. It was not in the vehicle. I called Laird Noller and spoke with Dale who what filling in for Scott. I had originally asked for Josh my sales person but he was not coming in until later. Dale jumped through hoops to help me. Not only did he contact Josh, he assured me that any problems that I was having, Laird Noller would address in the future for me. Dale went out of his way to assure me that all would be good and even contacted Josh before he was scheduled to come in to work. They both worked diligently to remedy my problems I was having that day. They absolutely turned a very frustrating experience with my flat tire into a "No Problem, WE have your back" experience. I have never received such good customer service from any dealership that I have purchased a vehicle from that I received from these gentlemen at Laird Noller in Lawrence Ks. I would not only recommend customers there, I will do my car buying from them in the future. Thanks guys for making my day! Greg Sigurdson Topeka, Kansas More

Automobile service dept. friendly, caring and goes out of their way to help. waiting area is very clean, comfortable to wait in and very roomy. I felt like I was extra spe friendly, caring and goes out of their way to help. waiting area is very clean, comfortable to wait in and very roomy. I felt like I was extra special. Explained car problems More

30, 000 mile regular encouraged update I appreciate how simple it is to drive up, walk in and soon be able to talk with someone about what my concern/need is. That's how this service start I appreciate how simple it is to drive up, walk in and soon be able to talk with someone about what my concern/need is. That's how this service started, an appt. to come back soon was made easily. Danny reviewed all information before and after the service. It was especially nice to have free shuttle service to downtown Lawrence during the several hrs work was done. More

great service Great service. Always kind and courteous. I recommend them. I never have to wait long. Great service. Always kind and courteous. I recommend them. I never have to wait long. More

Took my 2013 Elantra in for a recall check and oil change. Service was fast and staff were professional. Danny Dolar explained what was done relative to the recall and also took the time to outline the servic Service was fast and staff were professional. Danny Dolar explained what was done relative to the recall and also took the time to outline the service that will need to be done @ 15,000 miles. More