Laird Noller Ford of Lawrence - Service Center

The tech did a good job but Hailey Smith did not follow up on another issue I was having with the Topeka dealership. After my experience with them I will never use or recommend Laird Noller to anyone. up on another issue I was having with the Topeka dealership. After my experience with them I will never use or recommend Laird Noller to anyone. More

kept me informed and provided me with a loaner car while my car was waiting on parts for a warranty repair. Josh did a great job. my car was waiting on parts for a warranty repair. Josh did a great job. More

The quality of the work was great, but poor communication. My appointment was scheduled 3 weeks ago, set for 7am. But they didn’t get to my car that day and no one called me until I finally cal communication. My appointment was scheduled 3 weeks ago, set for 7am. But they didn’t get to my car that day and no one called me until I finally called at 3pm when I asked for my car to be ready. They told me they couldn’t get to it that day. I understand being short handed, but the lack of communication is disappointing. Just call and say you will need to reschedule before I was without a vehicle for 2 days. They did finish my car the following day by 4pm. More communication please! More

They were very helpful and kind. My service advisor Katlyn was informative and took care of me and my car. My service advisor Katlyn was informative and took care of me and my car. More

Your web site is misleading/confusing for Mazda owners, but it may not be an issue for me much longer. The fact that you are no longer a Mazda dealer and that the Model 6 is no longer made means that I wi but it may not be an issue for me much longer. The fact that you are no longer a Mazda dealer and that the Model 6 is no longer made means that I will probably not be your customer for much longer. Too bad after I have already purchased 4 cars from you. Good luck to us all - Bill Klein More

Amazing service and amazing office personnel. Communication was top notch. Will return for service always. Communication was top notch. Will return for service always. More

Great service for the customer. Friendly staff and gets the work done quickly and spot on. Friendly staff and gets the work done quickly and spot on. More

$190 inspection fee to diagnose why my car won’t start is high, then not to waive the fee or apply it to my work order is absurd once I gave the OK to repair my car. high, then not to waive the fee or apply it to my work order is absurd once I gave the OK to repair my car. More

Refused to pay partial tow bill after vehicle was towed after driving vehicle 50 miles. after driving vehicle 50 miles. More

I received amazing service at the Laird Noller Ford of Lawrence center where I bought my Ford Bronco from Diana Quinn and Chris Charay! Would not change a thing. Great service great people! Thank you! Lawrence center where I bought my Ford Bronco from Diana Quinn and Chris Charay! Would not change a thing. Great service great people! Thank you! More