Laird Noller Ford of Lawrence - Service Center

Love Laird Nollar Laird Nollar has always serviced my vehicles with friendly, honest, and affordable service. I drive from Lenexa because I completely trust the work th Laird Nollar has always serviced my vehicles with friendly, honest, and affordable service. I drive from Lenexa because I completely trust the work they do. I trust that they won't take advantage of the fact I am a single female and know little about vehicles. Love Laird Nollar!! More

Time Lost We dropped our car off, after having it towed due to a blown transmission, on a Sunday night. We called Monday morning to explain the issue. We were We dropped our car off, after having it towed due to a blown transmission, on a Sunday night. We called Monday morning to explain the issue. We were told by the end of that week, they would have the transmission taken apart, and give our third-party warranty company a call to come out. This was not done until the following mid-week. Each time WE had to call for an update, wondering where our car was. Once the warranty company came out, we were given the option of a rental, either for the Memorial day weekend, and returning it on Tuesday, or picking it up on Tuesday and having it for 4 days, leaving us without a vehicle for the holiday weekend. Once actual work on the transmission began, the deadline was pushed back twice, and finished on a Friday - to which we were not notified until Monday - a full month from drop-off. The car was returned dirtier than when we dropped it off. We have only had it back for a day now, so actual repair reliability is yet to be tested. More

oil change and tire rotation Scheduled it online for an oil change only to call with a question the day before and find out that doing online doesn't work. I had to reschedule it Scheduled it online for an oil change only to call with a question the day before and find out that doing online doesn't work. I had to reschedule it. When I rescheduled it, the appointment took 30 minutes longer than promised. The work done was good, no problems there. More

Quick, helpful, professional service. I've worked with Mike Smith several times and every time he is the consummate professional. He keeps in constant contact through out the service proce I've worked with Mike Smith several times and every time he is the consummate professional. He keeps in constant contact through out the service process, so I'm always up-to-date on what's being done to my beloved Fusion. Friendly and well-spoken, Mr. Smith makes all aspects of service easy and enjoyable. More

Super Service & Great Employees! I've been dealing with Laird Noller Dealership for approximately 20 years and have never had a negative experience with them. Great salespeople and on I've been dealing with Laird Noller Dealership for approximately 20 years and have never had a negative experience with them. Great salespeople and ongoing service staff is efficient, knowledgeable and very considerate. Really appreciate their care and consideration! More

Very good Blanca is a excellent employee. She is fast and proficient. Tyler is a very good employee also. He's always there for you Blanca is a excellent employee. She is fast and proficient. Tyler is a very good employee also. He's always there for you More

1st service done Took my new car in for its 1st oil change and they did all the services that was needed. Did not take long and they even washed and vac it Was very p Took my new car in for its 1st oil change and they did all the services that was needed. Did not take long and they even washed and vac it Was very pleased. More

Shay was outstanding The service agent (Shay) was very professional and I appreciated that he kept me informed of parts orders and length of service. Thanks so much! The service agent (Shay) was very professional and I appreciated that he kept me informed of parts orders and length of service. Thanks so much! More

High Quality Service We have several cars that we bring to Hyundai Laird Noller service center. This time it was for 60,000 mile maintenance service. All of what is incl We have several cars that we bring to Hyundai Laird Noller service center. This time it was for 60,000 mile maintenance service. All of what is included was explained, any service already performed was removed, very clear and helpful. Danny and the others there are always helpful and make sure all needs are met. More

Fitting me in Excellent visit. Stopped in for an oil change and initially was told the shop was too busy to do it right then. As i was getting back into my car Pau Excellent visit. Stopped in for an oil change and initially was told the shop was too busy to do it right then. As i was getting back into my car Paul Tracy said that he would see to it that they would be able to do the oil change right now. The shop was able to fit me in and do the oil change. The staff was very courteous. More