Laird Noller Ford of Lawrence - Service Center

kind and knowledgeable Mike in the service department was very kind and helpful during the process. He walked me through the process and all the price points as the car was Mike in the service department was very kind and helpful during the process. He walked me through the process and all the price points as the car was examined, and even saved me some money! More

Fast and convenient service. Dropped off car at dealership and got ride to work arriving early (extra points) called back in a few hours with small issue noticed and gave go ahead Dropped off car at dealership and got ride to work arriving early (extra points) called back in a few hours with small issue noticed and gave go ahead to proceed. Free car wash provided (vacuuming would be super nice, Hint!!!) Was picked up and received my car in time for lunch on my return trip. All contacts were fast and friendly. Service always exceed expectations. More

Love Laird Nollar Laird Nollar has always serviced my vehicles with friendly, honest, and affordable service. I drive from Lenexa because I completely trust the work th Laird Nollar has always serviced my vehicles with friendly, honest, and affordable service. I drive from Lenexa because I completely trust the work they do. I trust that they won't take advantage of the fact I am a single female and know little about vehicles. Love Laird Nollar!! More

Time Lost We dropped our car off, after having it towed due to a blown transmission, on a Sunday night. We called Monday morning to explain the issue. We were We dropped our car off, after having it towed due to a blown transmission, on a Sunday night. We called Monday morning to explain the issue. We were told by the end of that week, they would have the transmission taken apart, and give our third-party warranty company a call to come out. This was not done until the following mid-week. Each time WE had to call for an update, wondering where our car was. Once the warranty company came out, we were given the option of a rental, either for the Memorial day weekend, and returning it on Tuesday, or picking it up on Tuesday and having it for 4 days, leaving us without a vehicle for the holiday weekend. Once actual work on the transmission began, the deadline was pushed back twice, and finished on a Friday - to which we were not notified until Monday - a full month from drop-off. The car was returned dirtier than when we dropped it off. We have only had it back for a day now, so actual repair reliability is yet to be tested. More

They backup their product. The air conditioning didn't work; we found this out a few weeks after we bought our 2010 Ford Escape. No hassles, they fixed it, of course, with no c The air conditioning didn't work; we found this out a few weeks after we bought our 2010 Ford Escape. No hassles, they fixed it, of course, with no cost. I would have no problem buying another car from them. More

oil change and tire rotation Scheduled it online for an oil change only to call with a question the day before and find out that doing online doesn't work. I had to reschedule it Scheduled it online for an oil change only to call with a question the day before and find out that doing online doesn't work. I had to reschedule it. When I rescheduled it, the appointment took 30 minutes longer than promised. The work done was good, no problems there. More

Quick, helpful, professional service. I've worked with Mike Smith several times and every time he is the consummate professional. He keeps in constant contact through out the service proce I've worked with Mike Smith several times and every time he is the consummate professional. He keeps in constant contact through out the service process, so I'm always up-to-date on what's being done to my beloved Fusion. Friendly and well-spoken, Mr. Smith makes all aspects of service easy and enjoyable. More

Super Service & Great Employees! I've been dealing with Laird Noller Dealership for approximately 20 years and have never had a negative experience with them. Great salespeople and on I've been dealing with Laird Noller Dealership for approximately 20 years and have never had a negative experience with them. Great salespeople and ongoing service staff is efficient, knowledgeable and very considerate. Really appreciate their care and consideration! More

Very good Blanca is a excellent employee. She is fast and proficient. Tyler is a very good employee also. He's always there for you Blanca is a excellent employee. She is fast and proficient. Tyler is a very good employee also. He's always there for you More