Laird Noller Ford of Lawrence - Service Center

Excellent Service Service Department was helpful in providing me with the service I needed. Jessica was thorough in explaining the type of service needed at the 9,000 Service Department was helpful in providing me with the service I needed. Jessica was thorough in explaining the type of service needed at the 9,000 mark, as well as, explaining every detail. Pleased and certain to return. More

Body Work on a Used Car Purchase Laird Noller staff completed body work on a used car for which no accidents had been reported but damage was discovered months after the purchase. Laird Noller staff completed body work on a used car for which no accidents had been reported but damage was discovered months after the purchase. More

Engine Diagnostic Took my 06 Mazda in last week to Shay and he worked with me to schedule my engine check at a time that was convenient and, before the end of the day, Took my 06 Mazda in last week to Shay and he worked with me to schedule my engine check at a time that was convenient and, before the end of the day, I was informed of the problem (a misfire in cylinder 2) and they even gave it a complimentary look over. Very pleased with the service I received at Laird Noller. More

Excellent service I had my AC stop on an extremely hot day. David Westerman was extremely friendly and efficient, ordering the necessary part and having my Explorer u I had my AC stop on an extremely hot day. David Westerman was extremely friendly and efficient, ordering the necessary part and having my Explorer up and operating the next day. I was very pleased with all aspects of the service. More

First visit 09-2015 We purchased a 2011 Kia Sorrento in January 2015 and added the maintenance plan. This was the first visit for regular maint. The personnel were frien We purchased a 2011 Kia Sorrento in January 2015 and added the maintenance plan. This was the first visit for regular maint. The personnel were friendly and it took around 45 min. Good people. More

Friendly, Personable, & Trustworthy The employees in Quicklane are always extremely friendly and personable when I schedule an appointment and arrive for service. They knew me by name a The employees in Quicklane are always extremely friendly and personable when I schedule an appointment and arrive for service. They knew me by name after only my second or third visit. What I enjoy about their service the most is that it's fairly obvious their priority is you, servicing your vehicle correctly, efficiently, and cost-effectively. It is not about making an extra buck by trying to sell you a part or service you don't necessarily need. That is why I continue to go back. They will also provide a quote or estimate for a new part or service and wait for the customer to give the OK before proceeding with the service. A practice that can be hard to find in other automotive service shops. More

Oil change and new tires Excellent service. The local GM service department could learn a bit from you guys about customer service. Grant and Tyler were both great to work w Excellent service. The local GM service department could learn a bit from you guys about customer service. Grant and Tyler were both great to work with. More

Quick Lube Quite Efficient Be sure t schedule an appt. in advance. My service started on-time, and by the time I finished lunch, the service was finished. The price was right. Be sure t schedule an appt. in advance. My service started on-time, and by the time I finished lunch, the service was finished. The price was right. More

Service Department The service department does a great job. They always make sure to address your concerns and answer any questions you may have. They are quick and ge The service department does a great job. They always make sure to address your concerns and answer any questions you may have. They are quick and get you in and out and on your way. Thanks guys! More

oil change and the other maintainence I got a mail coupon. So it's a great deal to change oil. However, I heard a strange sound after this maintainence. It was found that when front tires I got a mail coupon. So it's a great deal to change oil. However, I heard a strange sound after this maintainence. It was found that when front tires were exchanged by back tires, sounds come from the front tires. But you did not check it after the exchange. I have to go back again to check what happened. you exchange my tires again, then sounds are gone. More